Executive Director

Benchmark Senior Living; Framingham (MA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

8 paid holidays

3 floating holidays

Medical, Vision & Dental benefits

401K plan with company match

Life Insurance & Long-Term Disability

Job summary

The Branches of Framingham, part of Benchmark Senior Living, seeks an Executive Director of Operations in Framingham, MA. You will lead the community’s budget and occupancy targets, ensure proper staffing levels, and drive exceptional customer service while building a loyal team.

Ideal candidates have a Bachelor's in a relevant field and 3-5 years in management or healthcare, with strong leadership and interpersonal skills to guide senior care initiatives and ED operations.

Qualifications

• Bachelor’s degree in Healthcare Administration, Hospitality Management, or Business preferred.
• 3-5 years of management or healthcare related experience.
• Budgeting and staffing experience.

Responsibilities

• Authorize purchases, provide onsite sales support, and conduct monthly family meetings.
• Train and develop new employees to improve community operations.
• Review occupancy and staffing related to revenue and service goals.
• Hire and recruit staff; manage resident and family grievances.

Skills

Leadership

Budgeting

Staffing

Healthcare experience

Education

Bachelors in Healthcare Administration / Hospitality Management / Business

Tools

Excel

Outlook

Job description

The Branches of Framingham, 518 Pleasant Street, Framingham, Massachusetts, United States of America

Job Description

Posted Friday, August 14, 2026 at 4:00 AM

The Branches of Framingham is looking for an Executive Director to join their team!

Monday-Friday schedule with Manager on Duty rotation

If you are a driven, dedicated and goal-oriented individual with strong emotional intelligence and several years of management or healthcare experience, then join our team at Benchmark Senior Living! We are seeking a creative and hardworking person to assume the role of Executive Director of Operations at one of our communities. As the Executive Director of Operations, you will manage the community’s budget and occupancy goals as well as maintain appropriate staffing levels and drive overall customer service. If you are driven and have the necessary knowledge and experience to build and manage a loyal team, then Benchmark Senior Living may be the right place for you to make a difference!

Responsibilities

• As an Executive Director of Operations, you will authorize all purchases, provide onsite sales support, and conduct monthly family meetings
• You will participate in the training and development of new employees –implementing initiatives that will allow the community to run more effectively and efficiently
• You must be an ethical and honest individual who truly enjoys helping seniors live a better, more comfortable life
• You must be patient, understanding, and empathetic.
• Reviewing bills and statements
• Making adjustments when revenue sources decrease
• Managing the Sales Director
• Networking with outside referral sources such as Hospital and Rehab personnel
• Qualifying prospects financially through credit reports, bank statements, etc.
• Reviewing occupancy as it relates to staffing
• Assisting in the hiring and recruitment processes
• Handling all resident and family grievances
  

Requirements

• Bachelor’s degree; Degree in Healthcare Administration, Hospitality Management, or Business preferred
• 3-5 years of management or healthcare related experience
• Having assumed a managerial role that was responsible for multiple disciplines
• Budgeting and staffing experience
• Proficiency with Windows applications such as Excel and Outlook
• Ability to lift a minimum of 50 pounds

As a community leader associate at Benchmark, you will have immediate access to a variety of benefits including, but not limited to, the following:

• 8 paid holidays & 3 floating holidays
• Vacation and Health & Wellness Paid Time Off
• Discounted Meal Program
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
• 401K Retirement Plan with Company Match
• Company-provided Life Insurance & Long-Term Disability

Benchmark Senior Living is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

We embrace and encourage our associates’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.

The Branches of Framingham, 518 Pleasant Street, Framingham, Massachusetts, United States of America