Executive Desktop Support Lead

The ProSource Group, Inc.; Marlborough (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

The ProSource Group, Inc. in Marlborough, MA is seeking an Executive Support Lead to drive on-site IT service desk and end-user support for a fast-paced environment.

This full-time role focuses on hardware/software issues, AV/conferencing, and executive tech readiness. You will manage on-site IT operations, coordinate with HR and IT for onboarding, maintain asset inventory, and partner with vendors for timely service delivery.

Qualifications

• On-site IT support contact for hardware, software, and connectivity issues
• Triage, resolve, and elevate tickets per SLA guidelines
• Provision and decommission user workstations, laptops, peripherals, and mobile devices
• Support onboarding and offboarding processes in coordination with HR and IT operations
• Maintain local IT asset inventory and lifecycle tracking

Responsibilities

• Serve as the primary on-site IT support contact for all hardware, software, and connectivity issues
• Triage, resolve, and elevate tickets per SLA guidelines; maintain accurate ticket documentation
• Provision and decommission user workstations, laptops, peripherals, and mobile devices
• Support onboarding and offboarding processes in coordination with HR and IT operations
• Maintain a local IT asset inventory, including lifecycle tracking and refresh planning
• Provide dedicated, high-priority support for on-site executives and VIPs
• Support AV/conferencing setup for executive meetings, board presentations, and all-hands events
• Coordinate with remote IT teams for executive travel tech readiness (VPN, MFA, loaner devices)
• Proactively identify and resolve potential issues before they impact executive productivity
• Serve as the on-site point of contact for IT hardware, software, and telecom vendors
• Coordinate vendor access, scheduling, and work completion for on-site services
• Track local vendor deliverables and elevate performance issues to IT leadership
• Assist with procurement requests, quote reviews, and asset receiving/verification
• Maintain local network infrastructure, including switches, patch panels, WAPs, and cabling
• Perform basic network troubleshooting (connectivity, VLAN, DHCP/DNS issues) and elevate complex issues to the network team
• Support rack and stack activities for on-site network and server equipment
• Coordinate with facilities and ISPs on circuit maintenance, outages, and upgrades
• Maintain accurate network documentation (port maps, IP assignments, circuit IDs)
• Act as the IT liaison for facilities-related work affecting IT systems (moves, adds, changes)
• Coordinate office relocations, desk moves, and conference room tech setups
• Manage UPS units, power strips, and other IT-adjacent physical infrastructure
• Support badge access systems, security cameras, and other physical security technology as needed
• Escalate building or facilities issues with IT impact to the appropriate stakeholders
• Maintain and contribute to local IT documentation, runbooks, and knowledge base articles
• Communicate site-level IT issues and status updates to IT leadership and site management
• Participate in change management processes and adhere to IT security policies
• Serve as the on-site point of escalation and accountability for all IT matters

Job description

Executive Support Lead

Location: Marlborough, MA

One of our top clients in Marlborough, MA has asked us to assist them in their search for a Executive Support Lead. They want us to help them find the very best talent available. This is a full time position. A detailed job description of the position is listed below.

Position Description:

IT Service Desk & End-User Support

• Serve as the primary on-site IT support contact for all hardware, software, and connectivity issues
• Triage, resolve, and elevate tickets per SLA guidelines; maintain accurate ticket documentation
• Provision and decommission user workstations, laptops, peripherals, and mobile devices
• Support onboarding and offboarding processes in coordination with HR and IT operations
• Maintain a local IT asset inventory, including lifecycle tracking and refresh planning

Executive Support

• Provide dedicated, high-priority support for on-site executives and VIPs
• Support AV/conferencing setup for executive meetings, board presentations, and all-hands events
• Coordinate with remote IT teams for executive travel tech readiness (VPN, MFA, loaner devices)
• Proactively identify and resolve potential issues before they impact executive productivity

Vendor & Contract Management

• Serve as the on-site point of contact for IT hardware, software, and telecom vendors
• Coordinate vendor access, scheduling, and work completion for on-site services
• Track local vendor deliverables and elevate performance issues to IT leadership
• Assist with procurement requests, quote reviews, and asset receiving/verification

Physical Networking & Infrastructure

• Maintain local network infrastructure, including switches, patch panels, WAPs, and cabling
• Perform basic network troubleshooting (connectivity, VLAN, DHCP/DNS issues) and elevate complex issues to the network team
• Support rack and stack activities for on-site network and server equipment
• Coordinate with facilities and ISPs on circuit maintenance, outages, and upgrades
• Maintain accurate network documentation (port maps, IP assignments, circuit IDs)

Facilities & IT-Adjacent Support

• Act as the IT liaison for facilities-related work affecting IT systems (moves, adds, changes)
• Coordinate office relocations, desk moves, and conference room tech setups
• Manage UPS units, power strips, and other IT-adjacent physical infrastructure
• Support badge access systems, security cameras, and other physical security technology as needed
• Escalate building or facilities issues with IT impact to the appropriate stakeholders

General & Cross-Functional

• Maintain and contribute to local IT documentation, runbooks, and knowledge base articles
• Communicate site-level IT issues and status updates to IT leadership and site management
• Participate in change management processes and adhere to IT security policies
• Serve as the on-site point of escalation and accountability for all IT matters