Executive CX Lead: Tech Steward & Value Realization

UKG (Ultimate Kronos Group)

Harrisburg (Dauphin County)

On-site

USD 102,000 - 147,000

Full time

2 days ago

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Job summary

UKG, the Workforce Operating Platform, seeks an Emerald Experience Manager (EXM) to partner with Premium accounts, aligning executive sponsorship with technical stewardship and measurable ROI. You will lead strategic engagements, drive adoption and value realization, and coordinate Watchtower/Command Center with Product, Engineering, and Services.

The role requires deep HCM knowledge and enterprise SaaS experience, with cross-functional collaboration across business and technical teams.

Qualifications

5+ years in HCM, HRIS, or enterprise SaaS customer success, consulting, or technical advisory roles.
Knowledge of UKG Pro Workforce Management (WFM).
Proven ability to consult with enterprise customers at both business and technical levels.
Excellent communication, facilitation, and relationship-building skills.
Strong organizational skills; ability to manage multiple priorities.
Willingness to work outside of normal business hours, including on call rotations.

Responsibilities

Executive Partnership – Act as the single accountable partner for customer executives.
Customer Success Leadership – Champion adoption, retention, and business value realization.
Technical Stewardship – Ensure system stability, resolve escalations, and optimize ROI.
Cross-Functional Orchestration – Align internal UKG teams around customer goals and translate objectives into roadmaps.