Executive Customer Experience & Technical Engagement Lead

UKG (Ultimate Kronos Group)

Sacramento (CA)

On-site

USD 102,000 - 147,000

Full time

2 days ago

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Job summary

UKG in Sacramento, CA seeks an Emerald Experience Manager (EXM) to lead premier customer engagements within the Emerald Premium Program. You’ll partner with executives, steer adoption and value realization, and provide technical stewardship to ensure premium accounts realize ROI from UKG solutions.

You will coordinate cross-functional teams, orchestrate resources, and translate executive objectives into actionable roadmaps.

Qualifications

5+ years in HCM, HRIS, or enterprise SaaS customer success, consulting, or advisory roles.
Knowledge of UKG Pro Workforce Management (WFM).
Proven ability to consult with enterprise customers at business and technical levels.
Excellent communication, facilitation, and relationship-building skills.
Strong organizational skills; ability to manage multiple priorities.
Willingness to work outside normal hours, including on-call rotations.

Responsibilities

Executive Partnership – Act as the single accountable partner for customer executives.
Customer Success Leadership – Champion adoption, retention, and value realization.
Technical Stewardship – Ensure system stability, resolve escalations, and optimize ROI.
Cross-Functional Orchestration – Align internal UKG teams around customer goals.
Translate executive objectives into actionable roadmaps.
Advocate for product enhancements based on feedback and trends.