Executive CSM — Strategic Enterprise Partnerships

Aline; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Aline seeks an Executive Customer Success Manager to manage a portfolio of 1-3 high-engagement customers. You will drive adoption, deliver value, and foster long-term partnerships that lead to retention and growth. You will guide executive-level engagements, renewals, and strategic initiatives across cross-functional teams.

You will leverage expertise in customer success, training, and best practices to ensure satisfaction and measurable business impact for senior living communities nationwide.

Qualifications

• 7-10+ years in Customer Success, Account Management, or Strategic Consulting roles.
• Proven experience owning executive-level relationships at enterprise customers.
• Executive presence to engage and influence CxO stakeholders.
• Experience with Customer Success best practices and platforms.
• Strong communication and problem-solving skills.

Responsibilities

• Act as the trusted advisor and main executive point of contact for one to a few strategic customers.
• Build deep, multi-threaded relationships across the customer’s C-suite and senior leadership.
• Co-create multi-year success plans tied to business outcomes and ROI.
• Lead Executive Business Reviews with C-level stakeholders.
• Partner with Product, Marketing, and Services to co-develop solutions for complex enterprise needs.
• Monitor health metrics and forecast renewals, providing strategic insights.
• Mentor other CSMs and influence product roadmap and go-to-market strategies.
• Ensure flawless onboarding, adoption, support, and renewals.

Skills

Executive presence

Executive relationships

Enterprise accounts

Customer success platform

Communication skills

Problem solving

Cross-functional collaboration

ARR management

Job description

Aline seeks an Executive Customer Success Manager to manage a portfolio of 1-3 high-engagement customers. You will drive adoption, deliver value, and foster long-term partnerships that lead to retention and growth. You will guide executive-level engagements, renewals, and strategic initiatives across cross-functional teams.

You will leverage expertise in customer success, training, and best practices to ensure satisfaction and measurable business impact for senior living communities nationwide.