Executive Communications & AV/IT Technician

Archer; Florida; On-site; USD 90,000 - 130,000; Full time

Job summary

Archer, in collaboration with MANTECH, seeks an Executive Communication Technician for our Doral, FL location. The role focuses on managing user access, incident response, and AV system support for complex environments.

The ideal candidate brings IT expertise, strong executive communications skills, and experience with DoD-related operations. You will work with cross-functional teams to maintain high reliability, provide top-tier technical support, and mentor colleagues.

Qualifications

• High School Diploma or equivalent; 2 years’ experience acceptable.
• 7+ years of professional information technology experience.
• 5+ years in executive communications support.
• Experience in service or installation of communications, audio/video, and IT networks.
• Two certifications: Security+ or equivalent IAT Level II; AZ-104 or MS-102 (must obtain within 3 months).
• Experience with ServiceNow, Active Directory, Windows PowerShell and Office 365.

Responsibilities

• Utilize tools such as Active Directory, Microsoft 365, and ITSM platforms (e.g., ServiceNow) to manage user access, incidents, and support workflows.
• Troubleshoot, repair, and upgrade AV systems and communication equipment.
• Interface with users, vendors, and stakeholders to exceed quality and user experience expectations, and apply industry best practices.
• Provide advanced technical support for complex hardware, software, and network issues (PCs, servers, mainframes, printers).
• Act as the top escalation point for complex technical issues before escalating to Tier 3 or specialized teams.
• Collaborate with network services, software engineering, and application development to restore service and identify root causes of issues.
• Independently solve complex problems and mentor less experienced colleagues.

Skills

Executive communications

Mentoring

Customer focus

Problem solving

Education

High School Diploma or equivalent (2 years' experience)

Bachelor's degree equivalent

Tools

Active Directory

Microsoft 365

ServiceNow

Windows PowerShell

Office 365

ITSM platforms

Job description

Archer, in collaboration with MANTECH, seeks an Executive Communication Technician for our Doral, FL location. The role focuses on managing user access, incident response, and AV system support for complex environments.

The ideal candidate brings IT expertise, strong executive communications skills, and experience with DoD-related operations. You will work with cross-functional teams to maintain high reliability, provide top-tier technical support, and mentor colleagues.