Executive Communication Technician

Archer; Florida; On-site; USD 90,000 - 130,000; Full time

Job summary

Archer, in collaboration with MANTECH, seeks an Executive Communication Technician for our Doral, FL location. The role focuses on managing user access, incident response, and AV system support for complex environments.

The ideal candidate brings IT expertise, strong executive communications skills, and experience with DoD-related operations. You will work with cross-functional teams to maintain high reliability, provide top-tier technical support, and mentor colleagues.

Qualifications

• High School Diploma or equivalent; 2 years’ experience acceptable.
• 7+ years of professional information technology experience.
• 5+ years in executive communications support.
• Experience in service or installation of communications, audio/video, and IT networks.
• Two certifications: Security+ or equivalent IAT Level II; AZ-104 or MS-102 (must obtain within 3 months).
• Experience with ServiceNow, Active Directory, Windows PowerShell and Office 365.

Responsibilities

• Utilize tools such as Active Directory, Microsoft 365, and ITSM platforms (e.g., ServiceNow) to manage user access, incidents, and support workflows.
• Troubleshoot, repair, and upgrade AV systems and communication equipment.
• Interface with users, vendors, and stakeholders to exceed quality and user experience expectations, and apply industry best practices.
• Provide advanced technical support for complex hardware, software, and network issues (PCs, servers, mainframes, printers).
• Act as the top escalation point for complex technical issues before escalating to Tier 3 or specialized teams.
• Collaborate with network services, software engineering, and application development to restore service and identify root causes of issues.
• Independently solve complex problems and mentor less experienced colleagues.

Skills

Executive communications

Mentoring

Customer focus

Problem solving

Education

High School Diploma or equivalent (2 years' experience)

Bachelor's degree equivalent

Tools

Active Directory

Microsoft 365

ServiceNow

Windows PowerShell

Office 365

ITSM platforms

Job description

Archer is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a motivated, career and customer-oriented Executive Communication Technician to join our team in Doral, FL.

Responsibilities Include But Are Not Limited To

• Utilize tools such as Active Directory, Microsoft 365, and ITSM platforms (e.g., ServiceNow) to manage user access, incidents, and support workflows.
• Responsible for troubleshooting, repair, and upgrade of AV systems and communication equipment.
• Interfaces with users, technology vendors, and stakeholders to ensure quality and user experience expectations are exceeded, and emergent industry best practices are routinely considered.
• Provide advanced technical support, troubleshooting complex hardware, software, and network issues (including PCs, servers, mainframes, and printers).
• Act as the top escalation point for complex technical issues before escalating to Tier 3 or specialized teams.
• Collaborates closely with network services, software engineering, and application development teams to restore service and identify root causes of issues.
• The technician independently solves complex problems, often taking a new perspective on existing solutions, and serves as a resource and mentor for less experienced colleagues.

Basic Qualifications

• High School Diploma, a relevant bachelor’s degree is equivalent to 2 years’ experience.
• 7+ years of professional information technology experience
• 5+ years of experience in a role performing executive communications support.
• Experience in the service or installation of communications, audio, video, and/or audiovisual presentation systems and IT/networks.
• Two Certifications Required:
  • Security+ or equivalent IAT Level II Certification.
  • Microsoft certification: AZ-104 or MS-102 (Must obtain within 3 months of start date)
• Experience with ServiceNow, Active Directory, Windows PowerShell and Office 365.

Preferred Qualifications

• Experience with military/diplomatic operations working within a J-6/G-6/S-6 Directorate or with Special Operations Forces (SOF) or the Department of State (DoS) facilitating user access to and use of video display and conferencing across multiple commands and agencies.
• Technical and maintenance skills to perform audiovisual troubleshooting. In-depth understanding of broadcast and video, multimedia, video teleconferencing systems, video and audio streaming technologies and standards.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements

• Must have an active Secret clearance
• Must be eligible to obtain and maintain a TS/SCI clearance.

Physical Requirements

• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.