IT Operations Manager

Archer; Chantilly (VA); On-site; USD 120,000 - 150,000; Full time

Job summary

Archer, in collaboration with MANTECH, seeks an IT Operations Manager to oversee incident coordination and operational reliability across the enterprise IT environment in Chantilly, VA. The role focuses on managing outages, communications, and cross-domain dependencies to keep critical services running smoothly.

You will lead root cause analyses, coordinate maintenance, and align engineering teams with KPIs and OKRs while engaging senior leadership as needed.

Qualifications

• High School Diploma or GED with 10+ years of IT experience.
• Experience coordinating major IT incidents, outages, and service restoration within complex enterprise environments.
• Experience coordinating planned maintenance, system changes, and operational activities involving multiple technical disciplines.
• Strong understanding of enterprise IT environments and relationships between network, virtualization, storage, database, and application components.
• Experience conducting or facilitating Root Cause Analysis (RCA) and tracking corrective actions through resolution.
• Experience analyzing incident and outage data to identify trends and brief senior leadership during major events.

Responsibilities

• Lead the coordination of planned and unplanned outages, major incidents, maintenance activities, and other events that may impact enterprise services.
• Ensure appropriate technical resources are engaged, operational impacts are understood and communicated, and service restoration activities remain coordinated.
• Analyze significant or recurring incidents to identify and resolve underlying problems.
• Maintain a holistic understanding of the enterprise architecture and its technical dependencies by working closely with engineering teams and participating in recurring architecture forums.
• Maintain operational awareness of outage management, operational planning, change management, problem management, and continuous service improvement.
• Coordinate with division-level managers as needed, assisting with program-level goals, KPIs, and OKRs.
• Prepare strategic communications, facilitate weekly outage meetings, maintain guidelines, SOPs, and impact guides, and administer artifact publication on document repositories using established Configuration Management (CM) processes.

Skills

Stakeholder management

Incident coordination

Strategic communication

Risk assessment

Education

High School Diploma or GED

Tools

Jira

Confluence

PowerPoint

Job description

Archer is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a motivated, career and customer-oriented IT Operations Manager to join our team in Chantilly, VA.

The IT Operations Manager is a senior level position responsible for maintaining operational awareness, service availability, and reliability across the enterprise IT environment. In this role, you will provide centralized operational coordination across infrastructure, network, ingestion, storage, database, application, and analytics domains to keep critical systems functioning smoothly.

Responsibilities Include But Are Not Limited To

• Lead the coordination of planned and unplanned outages, major incidents, maintenance activities, and other events that may impact enterprise services.
• Ensure appropriate technical resources are engaged, operational impacts are understood and communicated, and service restoration activities remain coordinated.
• Analyze significant or recurring incidents to identify and resolve underlying problems.
• Maintain a holistic understanding of the enterprise architecture and its technical dependencies by working closely with engineering teams and participating in recurring architecture forums.
• Maintain operational awareness of outage management, operational planning, change management, problem management, and continuous service improvement.
• Coordinate with division-level managers as needed, assisting with program-level goals, Key Performance Indicators (KPIs), and Objectives and Key Results (OKRs).
• Prepare strategic communications, facilitate weekly outage meetings, maintain guidelines, SOPs, and impact guides, and administer artifact publication on document repositories using established Configuration Management (CM) processes.

Minimum Qualifications

• High School Diploma or GED with 10+ years of experience in the Information Technology field.
• Demonstrated experience coordinating and managing major IT incidents, outages, and service restoration activities within complex enterprise environments.
• Demonstrated experience coordinating planned maintenance, system changes, and operational activities involving multiple technical disciplines.
• Strong understanding of enterprise IT environments and the relationships between network, virtualization, storage, database, application, ingestion, and other infrastructure components.
• Experience conducting or facilitating Root Cause Analysis (RCA) and tracking corrective and preventive actions through resolution.
• Experience analyzing incident and outage data to identify trends, recurring problems, and brief senior leadership during major operational events.

Preferred Qualifications

• Strong ability to manage competing priorities and communicate effectively with multiple stakeholders.
• Experience with, or working knowledge of, Jira, Confluence, and PowerPoint.
• Experience participating in enterprise architecture, engineering reviews, Engineering Review Boards (ERB), or similar cross-domain technical forums.
• Experience identifying cross-system dependencies, single points of failure, and systemic operational risks, with the ability to be present during planned or unplanned outages.

Clearance Requirements

• An active TS/SCI with Polygraph clearance is required.

Physical Requirements

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.