Executive Casino Host

Full House Resorts, Inc; Waukegan (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated VIP Guest Relations Coordinator to enhance guest experiences and drive engagement. This dynamic role involves building strong relationships with high-end guests, addressing their concerns, and ensuring exceptional service delivery. The ideal candidate will possess a blend of customer service expertise and strong organizational skills to manage multiple tasks effectively. Join a forward-thinking company that values integrity and excellence, where your contributions will significantly impact guest satisfaction and loyalty. If you are passionate about providing top-notch service in a vibrant casino environment, this opportunity is perfect for you.

Qualifications

• 1+ year experience in a casino environment with comping system experience.
• Strong computer skills and exceptional communication abilities required.

Responsibilities

• Develop and sustain relationships with VIP guests and resolve their issues.
• Book hotels and special events while meeting sales quotas.

Skills

Customer Service

Problem Solving

Organizational Skills

Communication Skills

Data Entry

Gaming Industry Knowledge

Sales Skills

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

GSuite

Job description

Acquires, retains, reactivates and initiates an increase of play from high-end slot and table guests through personal and professional contact. Provide an exceptionally high quality of service to all guests in accordance with established marketing strategies and internal controls. Practices the American Place Core Values of Commitment, Integrity and Excellence.

Essential Job Functions:

• Develop and sustain relationships with VIP guests.
• Introduce new VIP guests to the casino property.
• Develop new markets to target qualified players.
• Represent the casino at on and off property events.
• Empower to ensure guests’ problems / complaints are resolved in a prompt, courteous and effective manner.
• Reactivate inactive VIP patrons through direct contact (mail, telephone, text, e-mail etc.).
• Meet required goals for special events, advance hotel reservations and new player sign-ups.
• Provide complimentary amenities to guests who have attained the necessary level of play.
• Book hotels, special events, and exceed monthly sales quotas.
• Facilitate the effective management of information throughout the department and casino.
• Maintain strong communication with all company departments in order to complete assigned duties successfully.
• Assist with credit application process.
• Maintain a working knowledge of the casino facility and current and upcoming events on property; advice guests and employees.
• Responsible to supervise player development staff as assigned.
• Provide service to internal and external customers.
• Facilitates dinner arrangements, reservations, and requests.
• Answers telephones according to department standards to ensure guest requests are handled promptly.
• Responsible for immediately informing on-site IGB Agent on duty, Security and Supervisor on Duty of any Internal Control or State Regulation violations related to gaming activity of which you commit, witness or become aware; must report pursuant to company Self-Reporting Policy.

Other Job Functions:

• Complete other duties as assigned in a prompt and professional manner.
• Able to handle more than one function at a time by being well organized and paying

Job Qualifications:

• Experience Required: One or more year’s experience in a casino environment with comping system experience. Supervisory experience in a casino environment a plus. Sales, business management, operation, customer service, telemarketing, or casino industry experience preferred.
• Education Required: High school diploma or equivalent and a minimum of one year related casino experience and or training, or an equivalent combination of education and experience. Bachelors’ degree desirable
• Skills, Knowledge and/or Abilities Required: Strong computer skills, including Word and Excel programs, GSuite (Google Sheets, Google Docs, etc.) great organizational skills, ability to accurately perform data entry. Exceptional ability to communicate clearly and calmly; skillful problem solver, strong casino industry knowledge, and prior hosting knowledge.
• Licenses, Certifications, Bonding, and/or Testing Required: Must be able to obtain an Illinois Gaming License.
• Other Specialized Requirements: Service quality characteristics including courtesy, promptness, professionalism, and confidentiality. Effective communication skills. Ability to effectively handle conflict. Professional appearance and presentation. Able to work a flexible schedule. Ability to work flexible shifts and days of the week including holidays. Ability to obtain and maintain all necessary licensing. Frequent walking, standing, kneeling, twisting, bending and lifting. Professional appearance and presentation. Ability to use sound judgment, make quick decisions and deal with difficult guests. Knowledge of gaming regulations. Second language a plus.