Executive Casino Host- Asian

Rivers Casino; Des Plaines (IL); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dedicated VIP Host to enhance patron relationships and loyalty. This role involves engaging with valued guests, providing exceptional service, and ensuring a seamless experience through effective communication and problem-solving. The ideal candidate will possess strong interpersonal skills and a background in casino gaming and marketing. Join a dynamic team that values its members and offers a range of benefits, including health insurance, tuition reimbursement, and leadership training. This is a fantastic opportunity to make a significant impact in a vibrant environment.

Benefits

Medical, Dental, Vision, and Life Insurance

401K – 4% match to 5% Team Member Contribution

$1 Daily Meals

Earn up to 18 Days of Paid Time Off Your First Year

Free Shuttle from Rosemont’s Blue Line Station

Free Parking On-Site

Rivers Casino Scholarship Program

Tuition Reimbursement

Fitness/Gym Reimbursement

Community Volunteer Opportunities

Qualifications

• 4+ years in casino gaming and 2+ years in marketing required.
• Ability to communicate effectively in English and Mandarin/Cantonese/Vietnamese.

Responsibilities

• Build relationships with VIP patrons and enhance loyalty through effective marketing.
• Manage patron requests and ensure high standards of service and confidentiality.

Skills

Customer Relationship Management

Marketing Techniques

Interpersonal Skills

Communication Skills (English)

Communication Skills (Mandarin/Cantonese/Vietnamese)

Time Management

Leadership Skills

Problem-Solving Skills

Education

4 years in casino gaming

2 years in marketing

Tools

Microsoft Office

Job description

Duties and Responsibilities:

• Responsible for building relationships and maintaining close ties with established patron base, as assigned in CMS system through personal contact on property and via phone.
• Identify, cultivate and build loyalty among valued VIP patrons by developing relationships effectively utilizing marketing and upscale sales techniques.
• Sign up new members and convert them to loyal patrons.
• Establish and maintain goodwill, relationships, utilize contact strategy through a variety of in-bound and out-bound channels; handles and resolves problems, questions, and/or concerns of targeted VIP patrons.
• Arranges accommodations and amenities (i.e., shows, hotel, restaurant, and transportation) for patrons.
• Ensure the confidentiality of all patron information including telemarketing lists.
• Ensures patrons are aware of events and supports execution through attendance and follow-up.
• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
• Issues new and replacement players club cards.
• Act as an intermediary in order to resolve any complaints concerning credit problems; work closely with cage/credit department to resolve any issues with patrons.
• Provide necessary and/or requested tax information to guest at the beginning of the tax year.
• Increase profitability of casino revenues through established customer base, as assigned to host in CMS system.
• Increase rated play and Rush Rewards membership through on-casino-floor selling of card membership.
• Attends all tournaments and functions to interface with VIP guests and offer assistance whenever needed.
• Handle patron requests and complaints as received.
• Provides complimentaries according to established guidelines and sound business practices.
• Perform all duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the Rivers Casino – Des Plaines ICS.
• All other duties as assigned.

Job Requirements:

• 4 years’ experience in casino gaming.
• 2 years’ experience in marketing.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Ability to communicate clearly and effectively in Mandarin or Cantonese or Vietnamese.
• Ability to think independently in making decisions to maximize customer service experience and program profitability.
• Ability to effectively manage time and perform multiple tasks simultaneously.
• Must have a systematic and process-oriented mindset to ensure seamless end-to-end customer experiences.
• Excellent interpersonal skills.
• Excellent oral and written communication skills.
• Excellent leadership/motivation skills.
• Excellent knowledge in various computer programs including Microsoft Office (Word, Excel, etc.).
• Budget and mathematical skills.
• Ability to communicate with team members and guests.
• Ability to successfully fulfill the pre-employment process.
• Ability to work flexible shifts and days of the week including holidays.
• Ability to obtain and maintain all necessary licensing.
• Frequent walking, standing, kneeling, twisting, bending and lifting.

Perks that Work!

• Medical, Dental, Vision, and Life Insurance.
• 401K – 4% match to 5% Team Member Contribution.
• $1 Daily Meals.
• Earn up to 18 Days of Paid Time Off Your First Year.
• Free Shuttle from Rosemont’s Blue Line Station.
• Free Parking On-Site.
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren.
• Tuition Reimbursement.
• Fitness/Gym Reimbursement.
• Community Volunteer Opportunities.
• Leadership Training & Career Advancement Programs.
• Team Member Exclusive Discounts.