Executive Casino Host

virginlvcareers; Las Vegas (NV); On-site; USD 70,000 - 110,000; Full time

Job summary

Virgin Hotels Las Vegas is seeking a Casino Marketing Executive to cultivate the high-value player market for Virgin Hotels Las Vegas and the casino. You will develop and maintain market strategies, programs, and a database of VIP guests to drive profitability.

In this role you will host high-value guests, monitor projects, ensure guest satisfaction, comply with laws, and reactivate inactive customers. A passion for service, strong PR and analytical skills, and the ability to obtain a gaming

Qualifications

• Minimum 5 years hosting experience in casino or hospitality industry.
• Established VIP casino player book or network.
• Ability to obtain gaming license.
• Knowledge of player rewards programs and casino operations.
• Public relations and community engagement skills.

Responsibilities

• Develop and implement strategies to cultivate the market for new and existing high-value casino guests.
• Manage the player development program.
• Monitor and evaluate projects to ensure successful execution and profitability.
• Host high-value guests and accommodate their needs within program guidelines.
• Attend required training sessions and comply with laws and policies.
• Take steps to prevent underage gambling and ensure responsible gaming.
• Understand casino ordinances and program specifics related to player development.

Skills

Public relations

Analytical abilities

Communication

Education

Bachelor's degree in Marketing or related field

Tools

CRM platforms

Job description

YOUR MISSION (The Job Description)

This position is responsible for cultivating Casino Player Development, including developing and maintaining Virgin Hotels Las Vegas and Casino's high-value player market strategy and programs. Responsible for bringing new and reactivating inactive business while maintaining a database of high-worth players in order to contribute to the profitability of Virgin Hotels Las Vegas and the Casino's business plan.

THE NITTY-GRITTY (The Essential Job Duties)

• Works to develop and implement strategies to cultivate the market for new and existing high-value casino guests
• Manages and is responsible for the player development program
• Monitors and evaluates all player development projects to ensure successful execution leading to the achievement of department goals and contributing to company profitability
• Hosts high value guests and accommodates their needs within program guidelines to ensure guest satisfaction and encourage return visits
• Must love people and have a passion for serving others and the community
• Other duties as assigned
• Attend required training sessions offered by Virgin Hotels Las Vegas
• Perform the duties described in compliance with local laws and regulations
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino operations
• Have knowledge of the Hotel's programs to address problem gambling
• Reports any acts of wrongdoing on behalf of any staff member that they know of

WHAT IT TAKES (The Qualities We Look For)

• Ability to communicate effectively at all times, with guests as well as all levels of team members
• Ability to review and comprehend reports and all necessary documentation
• Ability to observe and direct actions of fellow Casino Marketing Executive Team Members
• Have working knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Casino operations
• Have working knowledge of the casino's programs to address problem gambling

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• A minimum of 5 years' hosting experience is required.
• Established book of VIP Casino players
• Ability to obtain gaming license
• TAM card with a minimum of six months of validity are required
• Public relations skills, knowledge of general casino operations, and strong analytical abilities are important
• Responsible for and involvement with the design and implementation of casino marketing programs
• Basic knowledge of player rewards programs

WOULD BE NICE TO HAVE'S

• Bachelor's degree in Marketing, Business, Hospitality, or a related field preferred
• Minimum eight years of progressive experience in casino services
• Bilingual (Spanish, Mandarin, or other languages) is a plus
• Familiarity with CRM platforms and campaign tracking tools
• Event planning or hospitality experience is a plus

THE WORKING CONDITIONS

• Ability to move around all work areas effectively and efficiently
• May stand and walk for a majority of the shift. Proper footwear is required
• Must be tolerant to varying conditions of sound levels, extreme temperatures, illumination, smoke, air quality, and pet hair/dander
• Must be able to work in a fast-paced, noisy environment typical of a casino setting
• Ability to utilize computer equipment and software customary to this position

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*