Cashier - PT

virginlvcareers; Las Vegas (NV); On-site; USD 32,000 - 60,000; Full time

Job summary

Virgin Hotels Las Vegas seeks a skilled cashier and guest services associate to handle cash, currency exchange, and chip transactions for guests and Team Members on the casino floor.

You will balance drawers, explain comps and loyalty benefits, and assist with Cherry promotions while maintaining confidentiality and compliance with Title 31. The role emphasizes teamwork, proactive problem solving, and exceptional customer service on a fast-paced casino floor.

Qualifications

• Two months of on-the-job training or related experience.
• Identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.
• Perform basic mathematical functions.
• Ability to communicate effectively in English.

Responsibilities

• Cash checks, cashier's checks, coins, and chips for guests and Team Members.
• Handle large amounts of money, accounting for funds received throughout the day and end of day.
• Exchange foreign currency for guests.
• Maintain accountability over a cashier drawer and balance bank at end of shift.
• Explain loyalty program benefits and comps to guests.
• Protect company assets and comply with policy guidance.
• Perform other duties as assigned.

Skills

Collaborative

Conflict resolution

Communication

Creative thinking

Proactive

Multitasking

Customer relations

Leadership

Motivation

Inspiration

Tools

Jetsort machine

Currency counting equipment

Calculator

10-key

Job description

YOUR MISSION

This position is responsible for performing varied cashier and player services functions in a pleasant, efficient, and honest manner.

THE NITTY-GRITTY

• Cash checks, cashier's checks, coins, and chips for guests and Team Members
• Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day
• Exchange foreign currency for guests
• Perform numerous telephone functions to and from central credit, other casinos, and departments within Virgin Hotels Las Vegas
• Maintain accountability over a cashier drawer
• Balance bank at end of shift
• Perform all duties in a confidential manner. Is knowledgeable and adheres to Title 31
• Encourage guests to use the Cherry rewards and loyalty card, which entails explaining how to use the card as well as the advantages of its use
• Effectively explain complimentary structure and how to qualify for different levels of comps
• Issue comps based upon qualified play
• Maintain database by updating guest records and flag duplicate accounts
• Assist coordination of all Cherry promotions and slot tournaments
• Maintain and inventory Cherry merchandise and supplies
• Distribute promotional material per promotion guidelines
• Protect company assets and comply with regulatory and monetary policy guidance
• Perform other duties as assigned

WHAT IT TAKES

• Great collaborators with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Effective communication and presentation skills to all levels of management
• Ability to think freely and approach all issues with a completely fresh approach
• Ability to anticipate needs and over-deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to inspire and motivate others
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original, and personable, and striving to deliver high quality and brilliant customer service

MUST HAVE'S

• Use computer keyboard, 10-key, calculator, Jetsort machine, currency counting equipment etc.
• Identify and accurately cash different denominations of gaming tokens, cash currency, checks, etc.
• Perform basic mathematical functions
• Qualifications are typically acquired through two months of on-the-job training, or through related experience

THE WORKING CONDITIONS

• Spend the majority of shift on the casino floor, and is subject to varying levels of crowds, sound, vibration, light (including flashing lights), and smoke, the severity of which depends upon guest volume
• Retrieve and move coin bags and/or racks of chips which may weigh as much as 50 pounds throughout the entire shift
• Effectively and efficiently move around the Cage
• Stand for entire shift. Proper footwear is required
• Communicate clearly in verbal and written English
• Bend, squat and stretch in areas of limited space
• Work in an environment that is subject to varying levels of cold, heat, smoke, light (including flashing lights), and sound
• Must be able to work in a fast-paced, busy, and somewhat stressful environment, and maintain physical stamina and mental attitude while dealing effectively with guests and fellow Team Members
• Ability to work a flexible schedule including nights, weekends, and holidays

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer