Executive Assistant to the CEO

Credit Acceptance Corporation; Washington; On-site; USD 90,000 - 130,000; Full time

Job summary

Credit Acceptance Corporation is seeking a high-trust Executive Assistant to the CEO who protects the CEO's time, improves information flow, and ensures disciplined preparation in a fast-moving, highly visible environment.

The EA owns the CEO's calendar, meeting readiness, travel, communications, and administrative systems, partnering with the Chief of Staff to translate priorities into seamless day-to-day execution.

Job description

At Credit Acceptance, we are building on the foundation of a successful business while investing in the future through technology, data, AI, and continuous improvement. As we continue to evolve, our Team Members play an active role in improving experiences, driving meaningful change, and shaping the future of our business. We foster an environment where people are empowered to contribute ideas, develop their careers, make an impact, and help lead our continued transformation.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations, and drive our Great Place to Work culture. We deliver high-quality services aligned to business needs, driving innovative improvements that support our company strategy and modern operating principles.

The Executive Assistant (EA) to the CEO is a high-trust partner who protects and optimizes the CEO's time, improves information flow, and ensures disciplined preparation and follow-through. The EA keeps the Office of the CEO running smoothly by owning the CEO's calendar, meeting readiness, travel, communication coordination, and administrative systems. Success requires exceptional judgment, AI-fluency, discretion, executive presence, and anticipation of needs in a fast-moving, highly visible environment. Working in close partnership with the Chief of Staff, the EA brings a program management approach to translate established priorities into seamless day-to-day execution.

Outcomes and Activities

Executive Support & Time Optimization

• Own and optimize the CEO's complex calendar, balancing internal priorities, Board commitments, external stakeholders, travel, and protected focus time.
• Apply program management discipline, partnering with the Chief of Staff to track what is coming in, what needs the CEO's attention and when, and what does not; ensure nothing reaches the CEO without context and prep, and push back on short-notice or unprepared meetings.
• Make routine scheduling decisions independently, aligning the CEO's time with established priorities. Evaluate requests, surface tradeoffs, and resolve conflicts;
• Establish consistent daily, weekly, and longer-range planning routines that give the CEO and relevant partners visibility into upcoming commitments, preparation needs, deadlines, and decisions.
• Anticipate needs, remove administrative friction, and adjust quickly as circumstances and priorities change.

Meeting Preparation, Communications & Follow-Through

• Use briefing materials and background from the Chief of Staff and business leaders to coordinate agendas, pre-reads, presentations, and participant context, preparing the CEO for meetings and engagements.
• Ensure every meeting has a prep brief in advance and proactively flag any meetings that cannot be properly prepared for.
• Manage the flow of communications into and from the Office of the CEO, including inbox triage, request routing, drafting routine correspondence within agreed guidelines, and timely follow-through.
• Track the CEO's commitments, decisions, action items, and follow-ups, and relay them to the appropriate owners as directed.
• Coordinate leadership meetings, offsites, all-company engagements, and other high-visibility moments, with clear ownership of logistics, materials, and execution.

Board, Investor & External Stakeholder Support

• Coordinate Board scheduling, logistics, materials distribution, and meeting readiness in partnership with the Chief of Staff, General Counsel, and other accountable leaders.
• Support preparation and logistics for investor interactions, external speaking engagements, community commitments, and other priority relationships.
• Serve as the CEO's trusted administrative point of contact for internal and external stakeholders with professionalism, discretion, responsiveness, and sound judgment.

Travel, Expenses & Office Operations

• Plan and manage travel, including detailed itineraries, required documentation, contingencies, and real-time changes.
• Manage executive expenses and related administrative records with accuracy, timeliness, and confidentiality.
• Improve visibility, organization, continuity, and execution of the CEO's administrative support by building and maintaining practical systems, documentation, and operating routines.
• Maintain appropriate documentation of the CEO's operating preferences, priority contacts, recurring processes, and administrative routines to support consistency and continuity.
• Be AI-fluent: proactively use Microsoft 365, AI-enabled tools, automation, and other productivity solutions to make your own work and the CEO's experience easier, faster and more reliable.

Confidentiality, Judgment & Partnership

• Handle highly sensitive business, Board, personnel, and executive informati