Executive Assistant Team Lead

Plaid; United States; Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Health benefits

Office hubs: SF, NYC, Raleigh-Durham

Home office stipend

Caregiver and daycare support

Commuting benefits

Job summary

Plaid is seeking a high-impact Executive Assistant Leader to coach and develop a team of EAs supporting a C-suite executive. You will set operating standards, build scalable playbooks, and partner with leadership to prioritize coverage and optimize processes.

You will own recruiting, onboarding, and career development for the EA team, driving efficiency through technology and automation while serving as a trusted advisor on confidential matters and cross-functional initiatives.

Qualifications

• 3-5 years of experience leading, coaching, or managing EAs or administrative teams
• 8+ years of experience as an EA supporting C-suite executives in complex, fast-paced environments
• Experience planning and running complex programs and events, such as leadership onsites, Board meetings, All Hands, and company events
• Excellent written and verbal communication skills
• Strong judgment and discretion when handling confidential information

Responsibilities

• Lead, coach, and develop a team of EAs through regular 1:1s, candid feedback, goal setting, and career development
• Provide direct support for one C-Suite Executive and back up coverage as needed
• Set the vision and operating standards for the EA program, including onboarding, role expectations, coverage, and ways of working
• Build scalable playbooks, templates, and repeatable approaches for leadership meetings, onsite planning, All Hands, company events, and other high-impact programs
• Foster a connected EA community through shared practices and knowledge sharing
• Partner with executives and their EAs to understand priorities and ensure appropriate coverage
• Own hiring for the EA team, including defining the bar and onboarding new hires
• Identify efficiencies through technology, AI, and automation
• Serve as an escalation point and thought partner for complex, sensitive, or cross-functional situations
• Partner with the People Team on programs involving executive support

Skills

Leadership

Coaching

C-Suite support

Program management

Communication

Strategic thinking

Job description

• Lead, coach, and develop a team of EAs through regular 1:1s, candid feedback, goal setting, and career development
• Provide direct support for one C-Suite Executive and back up coverage as needed
• Set the vision and operating standards for the EA program, including onboarding, role expectations, coverage, and ways of working
• Build scalable playbooks, templates, and repeatable approaches for leadership meetings, onsite planning, All Hands, company events, and other high-impact programs
• Foster a connected EA community through shared practices, knowledge sharing, and thoughtful coverage across the team
• Partner with executives and their EAs to understand priorities, calibrate support, and ensure the right level of coverage
• Own hiring for the EA team, including defining the bar, partnering with Recruiting, and onboarding new hires
• Identify and implement efficiencies through technology, AI, and automation to improve how the team works
• Serve as an escalation point and thought partner for complex, sensitive, or cross-functional situations
• Partner with the People Team on programs and initiatives involving executive and leadership support

Benefits

• Vibrant offices in SF, NYC, and Raleigh-Durham—with catered meals, happy hours, and clubs to keep you connected
• Competitive pay, comprehensive health benefits, and support for fertility, mental health, and parental leave
• Lifestyle perks including home office stipends, daycare support, and commuting benefits like CitiBike and Lyft

Comfort operating at a fast pace, navigating shifting priorities, and working flexibly when the needs of the business require itStrong judgment and discretion when handling confidential and sensitive informationAbility to build trust and influence senior leaders and cross-functional partners without relying on authority3-5 years of experience leading, coaching, or managing EAs or administrative teamsA strategic and operational mindset, with the ability to turn recurring work into scalable, repeatable systemsA track record of developing people, with the ability to give clear, direct feedback and help others growBuilder mindset, with comfort using technology, AI, and automation to improve how work gets done8+ years of experience as an EA supporting C-suite executives in complex, fast-paced environmentsExperience planning and running complex programs and events, such as leadership onsites, Board meetings, All Hands, and company eventsExcellent written and verbal communication skills