Executive Assistant, Student Services Hub

University of San Diego; San Diego (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Excellent benefits

On-campus Fitness Centers

Job summary

The University of San Diego is seeking an Executive Assistant 1 to support the Torero Hub in San Diego. This full-time staff role handles frontline reception, student accounts support, and FERPA-compliant financial aid processes, serving under the Division of Student Affairs.

The ideal candidate has a high school diploma or GED, 3 years in similar roles, and may hold a bachelor’s degree. Spanish language skills are preferred to assist a diverse student body and families.

Qualifications

• High School diploma or GED required.
• Three years of experience in a role requiring critical thinking, time management, customer service, and analytical skills.
• Education beyond a high school diploma may substitute for up to two years of experience.

Responsibilities

• Reception Services – Main point of contact for all walk-ins, email cases, and telephone inquiries.
• Assist students with detail-oriented information in a calm, courteous and accurate manner.
• Decide actions for each student; guide transactions or refer to a counselor as needed.
• Answer phone and emails with consistent courtesy and efficiency.
• Balance time with queue wait times when responding to inquiries.
• Assign incoming cases to counselors based on complexity.

Skills

Customer service

Time management

Analytical skills

Spanish (preferred)

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Banner

Cash Net

CRM

Job description

The University of San Diego is seeking an Executive Assistant 1 to support the Torero Hub in San Diego. This full-time staff role handles frontline reception, student accounts support, and FERPA-compliant financial aid processes, serving under the Division of Student Affairs.

The ideal candidate has a high school diploma or GED, 3 years in similar roles, and may hold a bachelor’s degree. Spanish language skills are preferred to assist a diverse student body and families.