Executive Assistant - Member Value Orchestration and Contact Center

USAA Life Insurance Company; San Antonio (TX); Híbrido; USD 52.000 - 78.000; Jornada completa

Descripción de la vacante

USAA Life Insurance Company in San Antonio, TX is seeking an Executive Assistant to provide high-level administrative support to the Executive Management Group. You will manage calendars, emails, travel, and communications to ensure EMG leaders can focus on strategic priorities.

The role requires 4+ years of experience, proficiency in Windows and MS Office, discretion, and strong collaboration with stakeholders.

Formación

• 4 years of executive support experience.
• Experience scheduling and managing calendars.
• Strong written and verbal communication.
• Proficient with MS Office and Adobe tools.

Responsabilidades

• Delivers administrative support to EMG members; manages schedules, emails, and record retention.
• Coordinates daily activities to meet deadlines and EMG objectives.
• Prepares/update presentations and draft internal communications for leaders.
• Handles correspondence for EMG with confidentiality.
• Maintains intranet pages, messaging channels, and leader communications.
• Coordinates meetings, takes minutes, tracks follow-up actions.
• Onboards new EMG team members and updates org charts and distribution lists.
• Manages travel, expenses, and team budgets.
• Maintains office supplies and filing systems.

Conocimientos

Calendar management

Executive support

Communication skills

MS Office

Educación

High School Diploma or GED

Herramientas

Windows

MS Word

Excel

Outlook

PowerPoint

Adobe

Publisher

Descripción del empleo

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Executive Assistant , you will perform administrative support for multiple members of the Executive Management Group (EMG), depending on Executive level and team structure. Ensures day-to-day activities are coordinated and EMG members are prepared for responsibilities.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio, TX.

Relocation assistance is not available for this position.

What you'll do:

• Delivers administrative support to assigned EMG through management of schedule/calendar, emails, call routing and ensuring appropriate record retention. Coordinates activities and ensures timely information flow for EMG assigned.
• Collaborates with EMG to understand, prioritize and organize daily activities/responsibilities to meet deadlines and deliver on EMG goals/objectives. Identifies topics that translate into prioritizing meeting planners, emails, people, and data. Delivers effective challenge to preserve EMG's time.
• May prepare/update presentations. Ensures accuracy and compliance with USAA presentation standards. Additionally, drafts internal communications and other materials on behalf of the leader to share with a variety of audiences including department leaders, employees, key stakeholders, or business partners.
• As requested by EMG, prepares correspondence on behalf of EMG. Ensure information to and from EMG members are treated with appropriate level of confidentiality.
• Responsible for maintaining awareness on applicable intranet pages, messaging channels, leader communications, and other information platforms. Proactively disseminates reminders to leaders and employees for upcoming deadlines, such as check-in completion, LMS training deadlines, or other urgent work deliverables.
• Monitors EMG calendars to coordinate meetings and ensure leader/team is aligned with all aspects of meeting. Creates agenda, takes meeting minutes, documents follow up action items, manages attendees, delegates, and ensures all meetings have a clear purpose/agenda. In addition, coordinates schedules, meeting planners, dates and secures the content to be presented.
• Understands the importance of team culture for the EMG's organization. Prioritize employee 1:1's, staff meetings, skip levels, and other connection points. Creates positive experiences for employees through coordination.
• Partner with hiring manager to improve employee experience by proactively planning and onboarding new EMG or other team members. Collaborates to formulate an effective transition plan that minimizes/eliminates a negative impact for the incoming EA/EMG relationship. Additionally, update/submit organizational charts prior to the 1st of the month and update distribution lists within one business day of employee hire/exit.
• Ensure new hires are provided access to resources and knowledge of department-wide operations/processes. May coordinate desk/seating logistics for employees and provide oversight for on-site events.
• Manages travel and expense reporting timely and effectively. Additionally, manages team budget and confirms people leader adherence to individual budget plans.
• Responsible for maintaining inventory of office supplies with an expense management focused mindset.
• Maintains filing system for key documents. Generate reports requested by assigned EMG.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• 4 years of directly related work experience providing administrative support to executives or leadership teams.
• Proficient in Windows, MS Word, Excel, Outlook, PowerPoint, Adobe, and Publisher.
• Advanced knowledge of spreadsheets, data retrieval, and word processing and presentation software.
• Demonstrated experience with calendar management and/or prioritzing tasks in a fast-paced environment.
• Ability to effectively build strong relationships and work with all levels within the organization.
• Excellent oral and written communication skills with a high degree of accuracy and attention to detail needed.

What sets you apart:

5 or more years Executive Assistant experience working with Senio