ED, Business Analytics Transformation Leader

USAA Life Insurance Company; United States; Hybrid; USD 170,000 - 260,000; Full time

Job summary

USAA Life Insurance Company in the United States seeks an Executive Director of Data & Analytics to lead the data strategy, governance, and analytics delivery, building scalable data capabilities and embedding AI into decision workflows. The role requires a proven track record in analytics transformation within financial services, executive-level communication, and strong leadership of large teams.

The position offers hybrid work with four in-office days per week and relocation support where

Qualifications

• Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or quantitative field, or 4 years of education/experience.
• 10 years data and analytics related experience driving results in a complex financial services organization.
• 4 years of people leadership experience in building, managing and/or developing high-performing teams.
• Executive-level business acumen in measuring business outcomes, operations, industry practices and emerging trends.

Responsibilities

• Define and drive the data & analytics strategy and roadmap across the organization.
• Lead the design and governance of information platforms and analytics solutions for key stakeholders.
• Oversee end-to-end information management, analytics and delivery processes.
• Provide thought leadership and develop talent across the USAA Data & Analytics Community.
• Stay current on industry best practices and advances in data & analytics relevant to the function.
• Lead teams in developing new techniques and best practices for reporting and analytics.
• Ensure adherence to Information Governance policies and standards within the function.

Skills

Data leadership

Executive communication

Stakeholder collaboration

Agile methodologies

Strategic thinking

Education

Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or quantitative field

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

Help modernize how USAA uses data to serve the military community, starting with the decisions that shape every P&C policy we write. As Executive Director of Data & Analytics, you will partner with leaders across Product, Pricing, Underwriting, Compliance, and Finance to understand what they need most, then design the strategies and plans that turn data into value and action. You'll be the key architect of the analytics, reporting, and data enablement capability behind that work, building the roadmaps that move our business partners forward. This is a builder's role: you'll rearchitect how data is sourced, governed, and delivered, assemble and scale high-performing teams, and bring AI into the workflow to get insight to decision-makers faster. We're looking for a P&C insurance leader with a track record of data and analytics transformation, ideally sharpened in consulting, who has stood up new functions and used AI to increase the speed and reach of analytics.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position.

This role is also remote eligible in the continental U.S. with required business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site.

What you'll do:

• Responsible for strategic, tactical, operational, and financial responsibilities associated with Function or Line of Business data storage, data preparation, data exploration, information governance, analytics, and information delivery.
• Leads the strategy of the sub-functions by establishing and executing a vision for the delivery of information and analytics platforms and solutions to the business' key stakeholders and cross-functional partners.
• Provide oversight for successful end to end process of information management, analytics and delivery.
• Provides thought leadership and participate in developing talent across the USAA Data and Analytics Community.
• Keeps current of industry leading practices and advances in data and analytics as well as the business associated with the assigned Function or Line of Business.
• Leads the team(s) in the development of new techniques and best practices that deliver effective reporting/analytics to meet goals and objectives that align to strategy.
• Responsible for overseeing the implementation of processes and procedures within a Function or Line of Business in adherence with Information Governance policy and standards.
• Responsible for the development of a successful team's training/education plans, automated systems, technical tools, staffing/organizational requirements, and expense budget.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree in Statistics, Mathematics, Operations Research, Engineering, or quantitative field; OR 4 years of relevant education and/or experience.
• 10 years data and analytics related experience, driving results in a complex financial services organization.
• 4 years of people leadership experience in building, managing and/or developing high-performing teams.
• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals.
• Executive-level business acumen in the areas of measuring business outcomes, business operations, industry practices and emerging trends.
• Experience leading projects using Agile methodologies.
• Experience conducting large scale data analysis using internal and external data to support business decision making.
• Proven ability to tell a story through data and communicate effectively with senior leadership.
• Ability to understand business requirements, KPIs and convert into analytical hypothesis in a structured and logical manner along with solution identification.
• Experience with large complex database systems & architecture, structured & unstructured data; with diverse analytics methodologies and approaches; expert ability to connect data/metrics to business metrics/results.
• Deep und