Executive Assistant

MassMutual; Springfield (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

MassMutual in Springfield, MA is seeking an Executive Assistant to support the Head of Customer Care Centers and the Head of Inforce Services. You will act as a trusted partner, helping leaders stay focused on strategic priorities while ensuring day-to-day operations run smoothly.

The role requires outstanding organizational skills, discretion with confidential information, and the ability to manage competing priorities in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 4+ years of experience supporting senior leaders or leadership teams.
• 3+ years of experience managing complex calendars and coordinating with multiple stakeholders.

Responsibilities

• Manage complex executive calendars and resolve scheduling conflicts.
• Coordinate travel, expenses, invoices, and vendor activities.
• Plan leadership meetings, team events, and recognition programs.
• Create presentations and reports for leadership and cross-team communications.
• Support onboarding, employee moves, transfers, and new hire logistics.
• Partner on special projects and strategic initiatives across teams.

Skills

Calendar management

Executive support

Multitasking

Travel coordination

Communication

Education

High school diploma

Associate’s degree

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

Teams

Job description

The Opportunity

Are you a proactive, highly organized professional who enjoys making an impact behind the scenes? MassMutual is seeking an Executive Assistant to serve as a trusted partner to the Head of Customer Care Centers and the Head of Inforce Services. In this highly visible role, you'll support two senior leaders, helping them stay focused on strategic priorities while ensuring day-to-day operations run smoothly. You'll be a key member of both leadership teams, building relationships across the organization, solving problems, and contributing to a positive employee experience. If you thrive in a fast-paced environment, enjoy managing competing priorities, and take pride in creating order from complexity, we'd love to hear from you.

The Team

Customer Care Centers and Inforce Services play a critical role in delivering exceptional experiences to MassMutual customers, policyholders, and advisors. We are a collaborative, high-performing team that values accountability, teamwork, innovation, and employee engagement. We support one another, celebrate successes, and create an environment where employees feel empowered to do their best work.

The Impact

As Executive Assistant, you'll be a trusted partner responsible for helping leaders and teams operate efficiently and effectively. You'll manage priorities, coordinate key activities, support organizational initiatives, and help foster a connected and engaging culture.

Key Responsibilities include but not limited to:

• Manage complex executive calendars and proactively resolve scheduling conflicts
• Coordinate travel, expenses, invoices, and vendor-related activities
• Plan leadership meetings, team events, offsites, and recognition programs
• Create presentations, reports, communications, and Excel-based materials
• Anticipate challenges and provide proactive solutions to support business operations
• Coordinate onboarding, employee moves, transfers, and new hire support
• Partner across teams on special projects and organizational initiatives
• Build strong relationships with stakeholders across all levels of the organization
• Help create a positive, inclusive, and engaging employee experience

The Minimum Qualifications

• High school diploma or equivalent
• 4+ years of experience providing administrative support to senior leaders, executives, or leadership teams, or equivalent experience supporting complex business operations
• 3+ years of experience managing complex calendars, scheduling meetings, and coordinating across multiple stakeholders

The Ideal Qualifications

• Associate’s or Bachelor’s degree
• 5+ years of experience in an executive administrative role
• 1+ year of experience working in the financial services industry
• Collaborative approach, with the ability to perform routine administrative support proactively and provide assistance as urgent situations or ad hoc needs arise
• High level of attention to detail
• High level of organizational skills
• Experience preparing professional communications, presentations, reports, and meeting materials for leadership audiences
• Experience coordinating travel arrangements, processing expenses, and supporting executive operations
• Proficiency with Microsoft Outlook, Word, PowerPoint, Teams, and Excel in a professional environment
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism
• Demonstrated ability to manage multiple competing priorities, work independently, and adapt in a fast-paced environment
• Strong ability to prioritize
• Strong ability to work autonomously in a collaborative environment
• Ability to make reasonable discretionary decisions

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focusedmindset

MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.