Executive Ambassador Programs Operations Pro

J.P. Morgan; New York (NY); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health care benefits

On-site health centers

Retirement savings plan

Tuition reimbursement

Disability & life insurance

Job summary

Chase, a leader in financial services, seeks an Executive Ambassador Programs Operations Associate within Consumer and Community Banking. You will support senior leaders whose public profiles are advanced through social thought leadership, ensuring timely, compliant program execution across onboarding, publishing, reporting and escalation workflows.

You will coordinate content batches, approvals and scheduling while maintaining legal and leadership review processes, and provide high-quality

Qualifications

• 3+ years in social media ops, employee advocacy or executive comms.
• Highly organized with ability to manage multiple high-priority workflows.
• Strong writing, editing and stakeholder communication skills.
• Experience with publishing, monitoring and analytics tools (Sprinklr, LinkedIn).
• Proficient in Word, PowerPoint and Excel with data quality review.
• Ability to build credibility with senior executives and handle sensitive information.

Responsibilities

• Manage program workflows, calendars, trackers and onboarding materials.
• Coordinate content batches, reviews, approvals and scheduling; oversee publishing in Sprinklr.
• Flag content requiring legal or leadership review and maintain approval logs.
• Draft responses for executive posts and coordinate with communicators.
• Maintain audit-ready records and generate monthly/quarterly reporting on publishing and engagement.
• Turn data into practical recommendations for content and engagement.

Skills

Social media ops

Executive communications

Program management

Content review workflows

Sprinklr

LinkedIn analytics

Microsoft Office (Word, Excel, PowerPt

Tools

Sprinklr

LinkedIn analytics

Microsoft Word

PowerPoint

Excel

Job description

Chase, a leader in financial services, seeks an Executive Ambassador Programs Operations Associate within Consumer and Community Banking. You will support senior leaders whose public profiles are advanced through social thought leadership, ensuring timely, compliant program execution across onboarding, publishing, reporting and escalation workflows.

You will coordinate content batches, approvals and scheduling while maintaining legal and leadership review processes, and provide high-quality