Exclusive Project Leasing Consultant

Luxury Living; Chicago (IL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Commission-based pay

Training & development

Career growth

Weekend availability

Job summary

Luxury Living in Chicago seeks an energetic Leasing Consultant to represent our exclusive portfolio of luxury apartment communities. You are the first impression, delivering hospitality, consultative selling, and exceptional experiences to prospective residents.

Weekend availability is required. In this role, you will manage tours, convert to leases, follow up diligently, and maintain CRM records while contributing to a high-performing team.

Qualifications

• Curious, coachable, hospitality-minded, confident, organized, resilient and accountable.
• Competitive and solution-oriented with strong communication skills.
• Adaptable, eager to learn, and able to thrive in a fast-paced environment.

Responsibilities

• Deliver exceptional customer experiences and welcome prospects with warmth and enthusiasm.
• Conduct personalized apartment tours and recommend best options based on lifestyle.
• Drive leasing performance by meeting or exceeding velocity goals and managing CRM follow-up.
• Become a property expert by mastering floor plans, pricing, amenities, and policies.
• Execute operational excellence and represent the brand at events while maintaining documentation.

Skills

Curious

Coachable

Hospitality-minded

Confident

Organized

Resilient

Accountable

Competitive

Solution-oriented

Adaptable

Exceptional communicator

Job description

Position Summary

Luxury Living is seeking an energetic, relationship-driven Leasing Consultant to represent our exclusive portfolio of luxury apartment communities throughout Chicago.

This is a commission-based sales position best suited for individuals who are motivated by performance, enjoy building relationships, and thrive in a fast-paced, customer-focused environment. Weekend availability is required.

As a Leasing Consultant, you are more than a salesperson—you are the first impression of both Luxury Living and our developer partners. You create exceptional experiences, build trust with prospective residents, and help customers confidently choose their next home.

Success in this role comes from combining hospitality, consultative selling, operational excellence, and disciplined follow-up to consistently deliver outstanding leasing results.

What Success Looks Like

Successful Leasing Consultants:

• Create memorable customer experiences.
• Build meaningful relationships with every prospect.
• Convert tours into leases through thoughtful sales conversations.
• Follow up consistently until prospects make a decision.
• Master their property's product and competitive landscape.
• Represent Luxury Living professionally both on-site and in the community.
• Contribute positively to their team culture.

Primary Responsibilities

Deliver Exceptional Customer Experiences

• Welcome every prospect with professionalism, warmth, and enthusiasm.
• Conduct personalized apartment tours that uncover customer needs.
• Recommend the best apartment based on lifestyle rather than simply availability.
• Build trust through product expertise and authentic conversation.
• Create memorable experiences that generate referrals and positive online reviews.

Drive Leasing Performance

• Meet or exceed leasing velocity goals.
• Improve personal tour-to-lease conversion.
• Execute timely and personalized follow-up.
• Manage prospect pipeline in CRM.
• Maintain CRM accuracy.
• Respond quickly to new leads.

Become a Property Expert

• Master floor plans, pricing, availability, amenities, and policies.
• Stay informed on competitors and neighborhood developments.
• Confidently communicate current leasing incentives.
• Anticipate customer questions and objections.

Execute Operational Excellence

• Follow Luxury Living's Renter Journey Playbook.
• Complete required training.
• Maintain Fair Housing compliance.
• Support application processing.
• Maintain accurate documentation.
• Assist with shared inboxes and administrative responsibilities.
• Communicate effectively with the leasing team through company systems.

Represent the Brand

• Participate in resident and marketing events.
• Help generate positive online reviews.
• Support leasing center presentation.
• Report opportunities to improve the customer experience.
• Represent Luxury Living with professionalism at every interaction.

Key Performance Indicators

Performance is measured through:

Sales Performance

• Tour-to-Application Conversion/Closing Ratio

Customer Experience

• Google Reviews
• Customer Satisfaction Scores
• Personalized Tours
• Follow-Up Quality

Operational Excellence

• CRM Compliance
• Data Accuracy
• Training Completion

Team Contribution

• Collaboration
• Communication
• Reliability
• Continuous Improvement

What You Bring

Beyond licensing and experience…

We're looking for someone who is:

• Curious
• Coachable
• Hospitality-minded
• Confident
• Organized
• Resilient
• Accountable
• Competitive
• Solution-oriented
• Adaptable
• An exceptional communicator

What Luxury Living Offers

• A steady pipeline of qualified prospects—no cold calling or self-generated leads required.
• The opportunity to represent some of Chicago's premier luxury apartment communities.
• Competitive commission-earning potential with performance-based incentives.
• Comprehensive training, coaching, and ongoing professional development.
• A collaborative, high-performing team environment.
• A path for growth into senior leasing opportunities.

What Great Looks Like at Luxury Living

A great Leasing Consultant doesn't simply unlock apartment doors.

They build relationships.

They listen before they sell.

They create confidence.

They follow up thoughtfully.

They know every customer has choices—and they make Luxury Living's Exclusive properties the obvious ones.

They understand that every interaction reflects not only on themselves but on Luxury Living and the developer partners who trust us to represent their communities.