SALES ASSOCIATE, FULL-TIME/SOFTLINES

Navy Exchange Service Command; Illinois; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Federal pay NF-01 level starting pay

Benefits begin DAY ONE

Comprehensive Healthcare

Retirement plans (401(k) & Pension)

Paid Time Off

Tuition reimbursement

Military family support

Public Service Loan Forgiveness

Tax-free shopping

Job summary

Navy Exchange Service Command in Illinois' Great Lakes region is hiring a Sales Associate for full-time roles in Softlines. You will be the face of our brand, assist customers, and articulate our offerings to meet their needs in a fast-paced retail environment. The role emphasizes friendly, proactive service, cash handling with a POS, and teamwork.

Benefits begin day one, with federal pay, healthcare, retirement options, and opportunities for growth. Schedule: full-time; candidate must be a U.S.

Qualifications

• Retail experience preferred but not required.
• Must be a U.S. citizen or have lived in the U.S. for three years.
• High school graduate or equivalent preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Proactively engage and connect with customers.
• Direct customers to merchandise and inform them about events and promotions.
• Cross-sell and upsell products.
• Learn product features and provide knowledgeable assistance.
• Use a Point-of-Sale system and handle cash accurately.
• Maintain store appearance and inventory records.

Skills

Customer service

Organization

Sales

Inventory

Dependability

Communication skills

Mathematical skills

Reasoning ability

Education

High School diploma or equivalent

Tools

POS system

Job description

SALES ASSOCIATE, FULL-TIME/SOFTLINES

Job Number: 260003CR

Primary Location: United States-Illinois-Great Lakes

Organization: NS Great Lakes

Pay Range: $15.00+ DOE

Why the Navy Exchange Service Command?

While some serve overseas for our country, we hold down the fort — we serve the men and women who wear the flag — America’s strength, America’s heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

You can expect an unforgettable, dynamic, and competitive work environment.
The Benefits Begin DAY ONE:
We know you work hard and cultivate the very best solutions for your family — and that’s why the benefits we offer, you won’t find anywhere else:

• Competitive Salary: Federal pay beginning at the Non-Appropriated Fund NF-01 level + depending on experience.


• Immediate Coverage: Benefits begin on DAY ONE.


• Comprehensive Healthcare: Federal Healthcare benefits, Dental, and Vision coverage.


• Retirement Plans: 401(k) & Pension Plan options.


• Paid Time Off: Accrual of PTO starts on DAY ONE.


• Education & Growth: Tuition reimbursement program.


• Military Family Support: Continuity Programs for Military Spouses.


• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible* after qualifying years of service.


• Exclusive Perks: Tax-free shopping, worldwide, at any Navy Exchange location.

Because here at the Navy Exchange Service Command, there’s no such thing as tomorrow — there’s only today. GET AFTER IT. Seize the opportunity to grow and be community-driven, too. Build a mission-driven life. Mission: YOU.

https://www.youtube.com/watch?v=9h1WLIY3hT8 – Heroes Welcome

Job Summary

As a sales associate you will be the face of our company You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

CUSTOMER SERVICE

• Proactively engage and make a connection with customers.




• Asking questions and listening to customers needs.




• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card




• Provide premier customer service.




• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

ORGANIZATION

• Maintaining store appearance.

SALES

• Cross-selling products and knowing layout of the store.




• Make suggestions to customer on latest trends and current promotions based on customers individual needs.




• Upselling products.




• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.




• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.




• Completing various forms of paperwork reports and reconciliation

INVENTORY

• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.




• May participate in periodic inventories

DEPENDABILITY

• Adherence to assigned work schedule.




• Accurate and complete follow through on work assignments

Other Duties as assigned

QUALIFICATIONS PRODUCT KNOWLEDGE

Basic knowledge of products merchandise

EXPERIENCE

Retail experience preferred but not required

COMMUNICATION SKILLS

Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customers peers and management. Ability to communicate on the telephone with proper etiquette.

MATHETMATICAL SKILLS

Basic math functions such as addition subtraction multiplication and division.

REASONING ABILITY

Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT

This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours which may include early mornings evenings weekends and holidays

MUST BE A U.S. CITIZEN OR HAVE LIVED IN THE U.S FOR THREE YEARS

No experience required. High school graduate or equivalent preferred.

Schedule: Full-Time (35 + hours)

Unposting Date: Sep 26, 2026, 3:59:00 AM