Exam Operations Coordinator I (Hybrid)

National Commission on Certification of Physician Assistants (NCCPA); Johns Creek (GA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

National Commission on Certification of Physician Assistants (NCCPA) is seeking an Exam Administration Specialist I to support daily exam operations, respond to PA inquiries, prepare certificates and mailings, and assist with accommodations, grievances, and score audits. The role reports to the Senior Director of Exam Operations and requires on-site presence in Johns Creek, GA on a weekly basis.

The position emphasizes precise record-keeping, strong communication, and collaboration with

Qualifications

• Associate degree preferred, or equivalent combination of education and experience.
• Minimum of 2 years of experience in office administration, operations, or related support roles.
• Demonstrated proficiency in Microsoft Outlook, Word, Excel, and Teams.

Responsibilities

• Provide timely and accurate support via email and phone for multiple Exam Operations inboxes, serving as a direct point of contact for customers and responding confidently to questions and requests in real time while ensuring prompt follow-up and resolution.
• Process exam applications, scores, and eligibility notices in accordance with NCCPA policies, including payments and reimbursements.
• Review and assess documentation submitted for exam accommodation requests under the Americans with Disabilities Act Amendments Act (ADAAA).
• Determine next steps in the evaluation process, request additional documentation if needed, and communicate decisions clearly and promptly.
• Maintain accurate records and upload all related correspondence and documentation to the case management system.
• Assist in the intake and evaluation of exam-related grievances; provide recommendations for next steps to the Senior Director of Exam Operations, ensuring accuracy and alignment with NCCPA policies.
• Manage certificate printing, preparation, and mailing. Handle returned and duplicate certificate requests and maintain inventory of mailing supplies.
• Participate in user acceptance testing (UAT) for new or updated processes and system enhancements impacting the Exam Administration team.
• Conduct annual reviews of relevant policies and procedures; recommend updates as appropriate to ensure alignment with current practices.
• Provide additional departmental support for administrative tasks and reporting needs, as assigned.

Skills

Time management

Communication

Collaboration

Multitasking

Customer service

Eagerness to learn

Education

Associate degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

National Commission on Certification of Physician Assistants (NCCPA) is seeking an Exam Administration Specialist I to support daily exam operations, respond to PA inquiries, prepare certificates and mailings, and assist with accommodations, grievances, and score audits. The role reports to the Senior Director of Exam Operations and requires on-site presence in Johns Creek, GA on a weekly basis.

The position emphasizes precise record-keeping, strong communication, and collaboration with