Exam Accommodations Specialist (Onsite)

PSI Services LLC; Henderson (NV); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) retirement plan

Pension plan

Generous PTO

Health insurance

Dental & Vision

Life insurance

EAP

Job summary

PSI Services LLC is hiring an Exam Accommodations Representative for an onsite, full-time role in Las Vegas. You will assist candidates needing accommodations via phone and email, coordinating with multiple departments to ensure accommodations are met, while maintaining confidentiality and accuracy in scheduling systems.

The position requires a high school diploma, call center experience, and proficiency with Microsoft Office; evenings and weekends may be required to support test center

Qualifications

• High school diploma or equivalent required.
• Experience in a call center environment expected.
• Experience in a Tier 2 customer service role preferred.
• Acceptable attendance point balance in previous roles expected.
• Working knowledge of Microsoft Office applications desirable.

Responsibilities

• Assist candidates via phone and email who are requesting exam accommodations.
• Work with various departments to support all activities related to the exam accommodations.
• Respond directly to requests initiated by candidates, client services and leadership using a variety of systems.
• Coordinate with site administration staff to ensure exam accommodations for each candidate are met.
• Follow up with candidates on the status of their accommodations.
• Maintain the confidentiality of sensitive personnel information.
• Maintain spreadsheets and reporting for the Exam Accommodations team.
• Develop and maintain a working-level understanding of scheduling platforms and related services.
• Assist with registration and scheduling of CSRs as needed.

Skills

Call center experience

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PSI Services LLC is hiring an Exam Accommodations Representative for an onsite, full-time role in Las Vegas. You will assist candidates needing accommodations via phone and email, coordinating with multiple departments to ensure accommodations are met, while maintaining confidentiality and accuracy in scheduling systems.

The position requires a high school diploma, call center experience, and proficiency with Microsoft Office; evenings and weekends may be required to support test center