Exam Accommodation Assistant (Part - Time)

Commonwealth of VA Careers; Harrisonburg (VA); On-site; USD 22,000 - 31,000; Part time

Benefits offered by this job

Tuition waiver program

Free UREC access

University holidays

Talent development trainings

Pet insurance

Identity theft protection

Supplemental benefits

Job summary

James Madison University (JMU) is seeking a part-time Exam Accommodations Assistant to support exam accommodations and proctoring. The role runs 9 months (August–May) with a maximum of 1,500 hours per year, typically 29 hours weekly, 8:00 a.m.–5:00 p.m. M–F. Ineligible: current undergrads with access to records.

Requires strong communication and tech troubleshooting. The position is contingent on a background check and includes no benefits. E-Verify participation is required.

Qualifications

• Effective written and verbal communication skills.
• Data entry and data management abilities.
• Customer service and conflict resolution proficiency.
• Ability to work with diverse backgrounds and abilities.
• Creative problem solving and teamwork in a fast-paced setting.
• Experience with learning new technology and basic troubleshooting.

Responsibilities

• Administer accommodated examinations and maintain a secure testing environment.
• Check students in/out and ensure accommodations are implemented accurately.
• Monitor spaces for a quiet, distraction-free environment during exams.
• Address routine questions and escalate complex issues to supervisors.
• Communicate with faculty to obtain materials and resolve testing issues.
• Prepare testing rooms, materials, assistive tech, and resources.
• Collect and return completed exams while preserving confidentiality.
• Assist with testing technology and troubleshooting during examinations.
• Maintain documentation of appointments, accommodations, and incidents.
• Open/close testing spaces and ensure supplies are ready for use.
• Provide courteous service to students, faculty, staff, and visitors.
• Support program evaluation and other operational initiatives.

Skills

Communication

Data entry

Customer service

Conflict resolution

Teamwork

Problem solving

Troubleshooting

Job description

Working Title: Exam Accommodation Assistant (Part - Time)

State Role Title: Education Support Specialist II

Position Type: Part-time - Wage / Part-time Salaried

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Accessibility and Belonging

Department: 100491 - ADA Special Account

Pay Band:3

Pay Rate:Hourly

Specify Range or Amount: $19.22 per hour

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date:09/15/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.
JMU offers several perks to all employees including:
A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
Holiday Breaks: The university is granted 12 holidays a year.
Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.
At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.
Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

The Office of Disability Services (ODS) at James Madison University (JMU) is seeking a talented, motivated person to work as a part-time Exam Accommodations Assistant.
This is a 9-month position that corresponds with the JMU fall and spring semesters: August through May. This posting is for a part-time wage position with no benefits. This position is limited to a maximum of 1,500 hours per year (May 1 to April 30), with an average of 29 hours per week.
The regular shift is six to eight hours per day, Monday – Friday between 8:00 a.m. and 5:00 p.m. with alternate hours during Final Exam Week (December and May).
Due to the access this position has to undergraduate records, current JMU Undergraduate students are not eligible for this position.

Duties and Responsibilities:

Under the supervision of the ODS Assistant Director, Exam & Notetaking Accommodations, the Exam Accommodations Assistant will support exam accommodations and proctoring efforts.
More specifically, the Exam Accommodations Assistant will:

• Administer accommodated examinations in accordance with university, departmental, and testing center policies while maintaining academic integrity and a secure testing environment.
• Check students into and out of the testing center, and ensure approved testing accommodations are implemented accurately and consistently.
• Monitor testing spaces to maintain a quiet, distraction-reduced environment and provide routine supervision of students during examinations.
• Respond to routine student questions and address testing concerns during exam appointments, referring complex situations, policy questions, or unusual circumstances to the Team Lead, Coordinator, or Assistant Director as appropriate.
• Communicate professionally with faculty to obtain testing materials, clarify routine exam instructions, coordinate the return of completed exams, and resolve routine testing issues.
• Prepare testing rooms and exam materials before appointments, ensuring all required testing materials, assistive technology, and approved resources are available.
• Collect completed exams and return testing materials using the faculty member's designated return method while maintaining exam security and confidentiality.
• Assist students with approved testing technology and basic technical troubleshooting during examinations, referring unresolved issues to appropriate staff.
• Maintain accurate documentation of testing appointments, incidents, accommodation implementation, and other required records.
• Assist with opening and closing testing center procedures, maintaining testing materials and supplies, and ensuring testing spaces remain organized and ready for use.
• Provide courteous and professional customer service to students, faculty, staff, and visitors while representing the Office of Disability Services.
• Support program evaluation, assessment activities, and other operational initiatives as assigned.
• Perform other duties as assigned.

Qualifications:

Required:

• Effective written and verbal communication skills
• Possess effective data entry and data management skills
• Possess effective customer service and conflict resolution skills
• Demonstrated commitment and ability to work effectively with members of different backgrounds and varying abilities
• Ability to employ creative problem-solving skills
• Ability to work cooperatively as a team member and independently in a fast-paced environment
• Experience with learning new technology and the ability to perform basic troubleshooting

Additional Posting Information:

Candidates should provide a resume, cover letter, and availability between the hours of 8:00 a.m. and 5:00 p.m. Monday through Friday (as Document #1) with their application materials to be considered.
Due to the access this position has to undergraduate records, current JMU Undergraduate students are not eligible for this position.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.
This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: [phone].

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at [phone] or [e-mail]. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.