EVS Utility Porter

Spotlight 29 Casino; Coachella (CA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Spotlight 29 Casino is seeking a dedicated environmental services associate to maintain the clean and welcoming appearance of our casino, offices and properties. You will perform detailed cleaning tasks, operate heavy equipment like buffers and carpet shampooers, and ensure spaces meet Five Star Experience standards for guests and team members.

The role emphasizes safety, reliability and the ability to work flexible hours at multiple sites, with a focus on quality and compliance with MICS and

Qualifications

• Provide outstanding customer service to guests and employees.
• Lead by example and uphold Five Star Experience standards.
• Coach and support team members to deliver service excellence.
• Must follow safety policies and training requirements.
• Must pass background and drug screenings and obtain required licenses.

Responsibilities

• Maintain clean, attractive appearance of casino, offices and buildings.
• Use cleaning equipment such as buffer, waxes, carpet shampooer and others.
• Clean and polish marble surfaces and trim.
• Clean hallways, lobbies, restrooms, elevators, and other areas.
• Transport trash to disposal area and replenish restroom supplies.
• Communicate issues factually and in a timely manner.
• Adhere to Tribal and internal control standards.

Skills

Customer service

Attention to detail

Safety awareness

Teamwork

Tools

Buffer

Waxer

Carpet shampooer

Job description

Summary

This position is responsible for maintaining a clean and attractive appearance of the casino, offices and buildings, or other Tribal properties in a clean, orderly, and safe manner by performing the duties listed below according to standard operating procedures and training standards. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Essential Duties And Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
• Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
• Clean and polish marble surfaces, and trim.
• Use all heavy equipment for cleaning such as buffer, waxes, carpet shampooer, and others.
• Clean or vacuum hallways, lobbies, lounges, rest rooms, corridors, elevators, elevator landing stairways, escalators and other work areas.
• Sweep, scrub, wax, and polish floor.
• Clean rugs, carpets, upholstered furniture and draperies.
• Dust furniture and equipment.
• Polish metalwork.
• Wash walls, ceiling and woodwork.
• Wash windows, door panels and sills.
• Empty and clean wastebaskets and ashtrays.
• Transport trash and waste to disposal area.
• Replenish restroom supplies.
• Transport small equipment or tools between departments.
• Caution management regarding complaints about misuse of property.
• Communicate job issues appropriately and only based on facts.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Perform any other duties that may be assigned from time to time.

Supervisory Responsibilities

This job does not require supervisory duties.

Qualifications

Education And Experience (Must Be Documented)

• One to three months related experience and/or training; or equivalent combination on education and experience.

Certification, Licenses And Any Additional Requirements

• Must pass periodic random drug screens.
• Must be able to pass background suitability investigation.
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 50 pounds and/or push, pull up to 100 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

1. Tribal Members

2. Other Native Americans

3. All other ethnic groups

Source: Hospitality Online