EVS Team Lead: Guest-Centric Cleaning Leader

Oaklawn Jockey Club; Hot Springs (AR); On-site; Confidential; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, AR seeks an EVS Team Lead to oversee daily housekeeping operations across the casino and public areas. You will hire, train, and schedule EVS staff, ensuring adherence to safety standards and high guest service levels.

Ideal candidates bring supervisory experience and at least 1 year in professional housekeeping, with a focus on teamwork, communication, and problem solving in a fast-paced environment.

Qualifications

• Must be at least 21 years old.
• 1+ years professional housekeeping experience.
• Previous supervisory experience of 1+ years.
• Guest service experience preferred.
• High School diploma or GED preferred but not required.
• Must be able to perform the physical duties of EVS work.

Responsibilities

• Maintains cleanliness, safety and sanitation of casino and public areas.
• Leads, trains and supervises EVS attendants and shifts.
• Maintains shift logs and reports; communicates issues to operations.
• Ensures safety protocols are followed by the team.
• Coordinates with other departments for service needs.
• Provides excellent internal and external guest services.
• Maintains relationships with staff and regulatory compliance where applicable.

Skills

Supervisory skills

Guest service

Team leadership

Strong communication

Problem solving

Fast-paced adaptation

Education

High School diploma or GED

Job description

Oaklawn Jockey Club in Hot Springs, AR seeks an EVS Team Lead to oversee daily housekeeping operations across the casino and public areas. You will hire, train, and schedule EVS staff, ensuring adherence to safety standards and high guest service levels.

Ideal candidates bring supervisory experience and at least 1 year in professional housekeeping, with a focus on teamwork, communication, and problem solving in a fast-paced environment.