EVS Shift Manager

Wind Creek Hospitality; East Hazel Crest (IL); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid time off

401(k) with match

Shift differential pay

Discretionary quarterly bonus

Job summary

Wind Creek Hospitality is seeking an EVS Shift Manager to oversee the cleanliness of the gaming facility and Back of House areas, excluding hotel rooms and kitchens. This role includes requirements analysis, resource acquisition, staff training, assignments, and quality inspections to maintain high standards.

The position emphasizes supervisory leadership and guest experience in a fast-paced entertainment venue. A management background and strong communication skills are essential for success.

Qualifications

• High School diploma or GED required.
• Bachelor’s Degree in Business, Hospitality, or Related Field and two years supervisory experience required.
• Or four years’ experience in a Management position required.
• Or three years’ supervisory experience with Wind Creek Hospitality required.
• Two years of supervisor experience at a commercial entertainment venue, hotel or resort, or a 24x7 business that never closes required.
• Must participate in computer basics training within one year.
• Must pass job interview, including a guest service audition.
• Must participate in departmental training (ex: hard surface, carpet surface, etc.).
• Must obtain certification in lift training annually.
• Must have knowledge of cleaning chemicals.
• Must be willing and able to work with solvents and cleaning chemicals.
• Must be able to climb ladders for overhead work.
• Must lift and maneuver a backpack vacuum up to 25 pounds for up to 2 hours.
• Must push/pull or maneuver 5–60 pounds to assigned areas.
• Good writing and verbal communication skills; skills test may be administered.
• Must stand or walk for entire shift.
• Ability to work in a fast-paced, high-volume environment.
• Must operate standard office equipment.

Responsibilities

• Models, promotes, monitors and assures Guest safety throughout interior of Property.
• Models, promotes, monitors, and assures workplace safety throughout department.
• Manages supervisors with administrative direction to maintain cleanliness and efficiency of interiors.
• Performs daily property inspections to ensure expectations are met.
• Plans and directs special projects including deep cleaning, high dusting, carpet and upholstery cleaning.
• Coaches, mentors and develops team members (including EVS Supervisors).
• Inventories and orders departmental supplies.
• Creates work schedules and conducts timekeeping.
• Acts as Manager on duty in absence of Executive Housekeeper.
• Keeps staff informed of pertinent information.
• Maintains quarterly focus on department objectives.
• Keeps up with EVS practices, safety concerns and industry trends.
• Performs physical motions including standing, bending, and lifting up to 50 pounds.

Skills

Supervisory experience

Leadership

Guest service

Safety awareness

Education

Bachelor’s Degree in Business, Hospitality, or Related Field

Job description

Job Overview

The EVS Shift Manager will oversee the cleanliness of the gaming facility and all Back of House areas (except for hotel rooms and kitchens). This oversight will include requirements analysis, resource acquisition, employee training, assignment and quality inspections.

Description

The EVS Shift Manager will oversee the cleanliness of the gaming facility and all Back of House areas (except for hotel rooms and kitchens). This oversight will include requirements analysis, resource acquisition, employee training, assignment and quality inspections.

Purpose

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities

• Models, promotes, monitors and assures Guest safety throughout interior of Property
• Models, promotes, monitors, and assures workplace safety throughout department
• Manages supervisors with administrative direction and control to maintain cleanliness, reliability, functionality, and efficiency of property’s interiors, both back, and front of house (except hotel rooms and kitchens)
• Performs daily property inspections to ensure expectations are being met
• Plans, organizes, directs, and controls all special projects performed with in-house forces, including deep cleaning, high dusting, carpet and upholstery cleaning
• Actively coaches, mentors and develops team members (including EVS Supervisors)
• Inventories and orders departmental supplies
• Creates work schedules and conducts timekeeping
• Acts as "Manager on duty" in the absence of the Executive Housekeeper
• Keeps staff informed of all pertinent information
• Produces and maintains operational focus of department on quarterly objectives
• Remains informed of continuously changing body of knowledge of EVS practices, methods, concerns for safety and trends of the industry.
• Performs physical motions during standing, bending, and lifting up to 50 pounds
• Other duties and responsibilities as assigned

Job Requirements (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED- required
• Bachelor’s Degree in Business, Hospitality, or Related Field AND two (2) years Supervisory experience- required
• OR Four (4) years’ experience in a Management position- required
• OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality- required
• Two (2) years of supervisor experience above at a commercial entertainment venue, hotel or resort, or a 24x7 business that never closes- required
• Record of success in meeting objectives through directing the work of subordinates
• Must participate in computer basics training course within one (1) year
• Must successfully pass job interview, including a guest service audition
• Must participate in departmental training (ex: hard surface, carpet surface, etc.)
• Must obtain certification in lift training annually
• Must have knowledge of cleaning chemicals
• Must be willing and able to work in the presence of solvents and cleaning chemicals
• Must be able to climb a ladder to perform overhead work
• Must be able to lift and maneuver a backpack vacuum of twenty-five (25) pounds up to two (2) hours
• Must be able to push or pull or maneuver a minimum of five (5) to sixty (60) pounds to assigned areas
• Good writing and verbal communication skills required (skills test may be administered)
• Must be able to stand and/or walk for entire shift
• Must be able to work effectively in a fast paced, high-volume environment
• Must be able to operate standard office equipment – phones, computers, etc.
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Willing to travel and participate in training as recommended or required
• Willing and able to work in a smoke/secondary smoke environment
• Must have a non-gaming badge (or the ability to obtain and maintain a badge) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Base Pay

• Compensation:$57,900.00-$71,500.00 annually, with starting pay based on factors such as experience, qualifications, and skills.
• Benefits:Eligible full-time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities.