EVS Floor Attendant - Casino Public Space PT

Hard Rock Casino Tejon; Mettler (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Casino Tejon is seeking a Floor Attendant to maintain clean public and employee spaces under supervision within a fast-paced casino environment.

The role requires deep cleaning, safe handling of cleaning chemicals, operation of cleaning equipment, and delivering excellent guest service while upholding gaming and hospitality standards.

Qualifications

• High school diploma or GED preferred.
• Prior cleaning experience and knowledge of cleaning equipment and chemicals preferred.
• Must possess outstanding guest service skills.
• Must be detail oriented and maintain high cleanliness standards.
• Must comply with Gaming Commission regulations and company policies.

Responsibilities

• Deep clean, sanitize, and maintain attractive front and back of house spaces.
• Operate and keep clean equipment for sweeping, vacuuming, polishing, and more.
• Provide excellent customer service for internal and external guests.
• Follow procedures for signing in/out equipment, radios, and master keys.
• Demonstrate commitment to responsible gaming and alcohol service and notify managers of concerns.

Skills

Guest service

Communication

Teamwork

Attention to detail

Safety awareness

Education

High school diploma or GED

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

The Floor Attendant, under the direction of the Public Space Supervisor, is responsible for maintaining clean and attractive public and employee areas within the facility.

Essential Duties

• Deep clean, sanitize, and maintain attractive front and back of house spaces
• In observation or safety requirements, services assigned areas using provided chemicals and equipment according to established procedures
• Perform other duties associated with public area housekeeping as assigned
• Operate and keep clean equipment, which is used for sweeping, vacuuming, brushing, polishing, and more
• Follow internal procedures for signing in and out equipment, radios, and master keys
• Provide excellent customer service for our internal and external guests
• Take responsibility for the cleanliness of public spaces
• Recognize and respond to spills or other calls which require immediate attention
• Use wet floor signs to ensure guest and employee safety around wet areas, spills, or other cleaning
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
• Other duties as assigned

Qualifications

• High school diploma or GED, or equivalent is preferred
• Previous cleaning experience and knowledge of cleaning equipment and chemicals is preferred
• Must possess outstanding guest service skills
• Must be detail oriented
• Must have high standards of cleanliness
• Must conduct yourself in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida and departmental policies and procedures

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.