EVS Director — Hospital Hygiene & Patient Experience Leader

The University of Texas at Austin; Austin (TX); On-site; USD 122,000 - 149,000; Full time

Job summary

University of Texas Austin seeks a Director of Environmental Services to lead enterprise custodial, environmental hygiene, waste and textile programs across inpatient, ambulatory, and procedural settings. The role reports to the Chief Facilities Officer and develops strategy, budgets, staffing models, and performance systems to ensure regulatory readiness and high patient experience.

Responsibilities include establishing dashboards for executives, leading regulatory readiness for CMS/TJC, and

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Hospitality, Environmental Health, or related field.
• 5 years in healthcare EVS leadership with responsibility for multi-site or large tertiary operations (housekeeping/EVS, waste, textiles).
• Experience in leading an EVS Department/Division through Joint Commission Accreditation.
• Ability to obtain CHESP (Certified Healthcare Environmental Services Professional) within 12 months of hire (AHA/AHE).
• Master’s in Business, Healthcare Administration, Public Health, or related discipline (preferred).
• 10 years in healthcare EVS with 5 years leading a 300+ bed hospital or multi-facility system (preferred).

Responsibilities

• Leads EVS Strategy & Governance: Develops annual EVS strategic plan, scope of services, policies, and KPIs (e.g., ATP audits, HCAHPS cleanliness).
• Leads EVS operational readiness activities for new facilities, including pre-opening staffing plans, workflow mapping, training programs, policy/SOP development, equipment selection, and regulatory activation support.
• Chairs/participates in Environment of Care and interdisciplinary quality forums.
• Establishes dashboards and reporting cadence for executives and site leaders.
• Directs Daily EVS Operations: Manages service delivery for patient care units, ORs/procedural areas, clinics, public/administrative spaces, and support areas.
• Oversees dispatch/bed control for cleaning requests and patient throughput.
• Ensures Infection Prevention & Regulatory Compliance: Implements CDC environmental cleaning principles; ensures product selection per EPA lists and label contact times.
• Maintains readiness for Joint Commission/CMS surveys; leads corrective actions.
• Partners with Infection Prevention on evidence-based protocols, isolation practices, and surveillance feedback.
• Partners with Facilities, Construction, and Infection Prevention to design and monitor ICRA plans during construction, commissioning, and activation of new hospital spaces.
• Manages People, Staffing, & Training: Designs EVS staffing models/productivity standards; deploys AHE methodologies/tools.
• Hires, develops, and evaluates leaders, supervisors, technicians; promotes safety and recognition.
• Implements onboarding and ongoing competency validation.
• Leads cross-functional change management to align stakeholders throughout build and go-live.
• Drives Patient Experience & Service Excellence: Executes scripting/rounding to improve cleanliness perceptions and courtesy.
• Monitors HCAHPS domain performance; implements targeted improvement plans.
• Collaborates with Nursing and Patient Experience to address feedback in real time.
• Oversees Budget, Contracts, & Supply Management: Builds and manages budgets; optimizes labor, supplies, and equipment lifecycle.
• Manages vendor contracts (chemicals, equipment, waste, textiles); ensures value and compliance.
• Benchmarks cost and performance; conducts cost reports and surveys.
• Evaluates EVS delivery models and provides system recommendations.
• Implements Technology, Quality, & Analytics: Uses QA tools, CMMS/bed management systems; real-time data.
• Conducts audits, trend analyses, and corrective actions.
• Coordinates Construction/ICRA & Environmental Programs: Leads EVS scope for construction and pre-opening readiness; oversees waste and sustainability.
• Ensures OSHA Safety & Exposure Control and training with Safety/Employee Health.
• Leads Emergency Preparedness & Surge Response; integrates with Incident Command.

Education

Bachelor’s degree in Business, Healthcare Administration, Hospitality, Environmental Health, or related field

Job description

University of Texas Austin seeks a Director of Environmental Services to lead enterprise custodial, environmental hygiene, waste and textile programs across inpatient, ambulatory, and procedural settings. The role reports to the Chief Facilities Officer and develops strategy, budgets, staffing models, and performance systems to ensure regulatory readiness and high patient experience.

Responsibilities include establishing dashboards for executives, leading regulatory readiness for CMS/TJC, and