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PENN Entertainment, Inc.

Morgantown (WV)

On-site

USD 17,000 - 22,000

Full time

47 hours ago
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Job summary

PENN Entertainment, Inc. is seeking a Casino Housekeeping Associate to maintain clean public areas across the facility, including gaming floors, banquet rooms, restaurants, shops, and back-of-house spaces.

This role emphasizes attention to detail and guest-friendly service in a fast-paced environment. The position requires reading and following safety rules, responding to guest inquiries, and performing duties such as carpet and hard floor cleaning, window care, trash disposal, and spill

Qualifications

  • Must read, write and speak English.
  • Ability to respond to guest inquiries clearly.
  • Ability to interpret safety and operating instructions.

Responsibilities

  • Performs general cleaning in public areas of the casino facility.
  • Cleans carpet in halls and corridors with shampooing as directed.
  • Cleans hard floor surfaces and dusts/polishes fixtures and surfaces.
  • Cleans windows and doors to established standards.
  • Removes trash and debris from assigned zones.
  • Responds promptly to spills or accidents.
  • Provides pleasant guest and staff interactions with knowledge of property and services.
  • Keeps workspace clean and ensures equipment is stored safely.

Skills

English literacy
Guest service
Safety awareness

Education

License eligibility for PA gaming

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities
  • Performs general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations (e.g. locker rooms, administrative offices etc.).
  • Responsible for carpet cleaning in halls & corridors, unobstructed and obstructed space by cleaning edges, spot cleaning and shampooing with specialized equipments, as directed.
  • Cleans hard floor surfaces in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, using equipment as directed.
  • Performs dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, baseboards, waste cans, furniture and fixtures to the highest established standards.
  • Performs cleaning duties on windows and doors while utilizing tools to achieve established high standards.
  • Removes all trash and debris, clean all trash cans in assigned zone areas.
  • Prompt attention to cleaning up spills or accidents or debris.
  • Conducts all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services.
  • Maintains a clean working area at all times and ensures that equipment and work materials are not left in an unsafe or unsightly manner.
Requirements
  • Must have the ability to read, write, and speak English.
  • Must have the ability to respond to common inquiries or complaints from guests.
  • Must be able to read and interpret documents, such as safety rules and operating and maintenance instructions.
  • Must have the ability to present information and respond to questions from employees and guests.
  • Must be able to read and write to facilitate the communication process.
  • Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
  • Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Walking 40% of the time.
  • Standing 30% of the time.
  • Bending and lifting 30% of the time.
  • Climbing up heights in excess of 10 feet.
  • Lifting/moving maximum of 5 to 75 lbs.
  • Must be able to push and pull carts and equipment up to 75 lbs. on a regular and continuing basis.
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