Events & Promotions Specialist — Flexible Hours

Pollard Banknote Limited; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401k

Job summary

Pollard Banknote Limited is recruiting for a Promotion Van Associate to promote Arizona Lottery products at events across the state. You will engage customers, process ticket sales and redemptions, and assist with event logistics while maintaining accurate records.

The role requires strong customer service, cash handling, and knowledge of lottery rules, with flexible hours including evenings and weekends and statewide travel.

Qualifications

• Minimum of one year of customer service experience with cash handling.
• Promotions, marketing or event experience is preferred.
• Strong knowledge of State and Lottery laws, rules, and regulations.
• Proficiency in basic math computation practices, cash handling practices, and financial reconciliation.
• Familiarity with lottery games, products, and regulations, as well as Microsoft Office (Excel) and Google Suite proficiency.
• A valid Driver's License and clean driving record.
• Excellent communication and interpersonal skills to engage effectively with customers, co-workers, and event staff.
• Ability to travel statewide for events and work flexible hours, including evenings and weekends.

Responsibilities

• Provide outstanding customer service to players visiting the Lottery Promotion Van at events by answering questions, resolving concerns, and assisting with ticket sales and redemptions.
• Educate customers on Lottery games, rules, and promotions, explaining processes and providing informational materials.
• Assist in planning, coordinating, and executing promotional events across the state, including identifying and recommending new opportunities to expand outreach.
• Maintain a strong presence at events, ensuring the promotion van is engaging, organized, and well-stocked with promotional materials, signage, and merchandise.
• Handle phone inquiries by providing winning numbers, explaining game details, processing customer requests, and redirecting calls to appropriate departments.
• Perform administrative tasks, including processing incoming mail, preparing bank deposits, reconciling daily financial transactions, and drafting correspondence to internal and external customers.
• Securely process customer payments using personal identifying information while maintaining strict data security and confidentiality.
• Support event logistics, including setup and breakdown of promotional materials, equipment, and signage.
• Troubleshoot minor technical issues related to sales systems and promotional equipment.
• Ensure compliance with State and Lottery laws, rules, and policies when handling customer interactions and transactions.
• Perform other duties as assigned to support the promotions and sales team.

Skills

Customer service

Cash handling

Communication

Multitasking

Adaptability

Tools

Excel

Google Suite

Job description

Pollard Banknote Limited is recruiting for a Promotion Van Associate to promote Arizona Lottery products at events across the state. You will engage customers, process ticket sales and redemptions, and assist with event logistics while maintaining accurate records.

The role requires strong customer service, cash handling, and knowledge of lottery rules, with flexible hours including evenings and weekends and statewide travel.