Events Manager

ViziRecruiter,LLC.; St. Louis (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off based on local policy

Job summary

A leading entertainment company in St. Louis seeks a supervisor for their Banquet/Catering department. The role involves managing staff, scheduling, budget assistance, and ensuring exceptional customer service. Ideal candidates will possess an associate degree or equivalent experience, along with strong communication and interpersonal skills. Proficiency in Microsoft Office is required, and prior food & beverage experience is preferred. Candidates must be flexible with shifts, including nights and weekends.

Qualifications

• Minimum four years of previous supervisory experience or equivalent education and experience.
• Ability to maintain confidentiality and professionalism.
• Exceptional customer service skills required.

Responsibilities

• Supervise and manage staff in the Banquet/Catering department.
• Create efficient schedules and maintain labor costs.
• Assist in the budget process and ensure compliance.
• Promote superior customer service and address issues.
• Plan and coordinate all event functions.
• Ensure Banquet/Catering equipment is maintained and facilities are clean and stocked.
• Record deposits, forward checks to Accounting, and coordinate billing and credit approvals.
• Plan and supervise all event functions to deliver a top-notch dining experience.
• Aim to meet monthly and annual revenue targets through referrals and outreach.

Skills

Written and verbal communication skills

Customer service skills

Interpersonal skills

Proficient in Microsoft Office

Problem-solving abilities

Problem solving

Confidentiality

Education

Associate degree or equivalent experience

4+ years supervisory experience

Tools

Microsoft Office

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising and managing staff in the Banquet/Catering department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.
• Assists clients with any problems or special requests to ensure delivery of exceptional guest service experience.
• Ensures that Banquet/Catering equipment is in proper operational condition and is maintained according to established guidelines.
• Responsible for ensuring that all Banquet/Catering facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume.
• Records deposits, forwards checks to Accounting, and coordinates billing and Credit approval for Banquet/Catering clients.
• Responsible for promoting, planning, coordinating, and supervising the execution of all event functions, ensuring a top‑notch dining experience.
• Responsible for meeting and exceeding the monthly and annual revenue targets by generating new and repeat business through referrals, telephone solicitation, direct mail, outside sales calls, networking, and other community marketing techniques.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Associate degree (A.A.) from an accredited college or university; or minimum four (4) years of previous supervisory experience; or equivalent combination of education and experience.
• Previous Food & Beverage experience preferred, but not required.
• Must have excellent written and verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Must have exceptional customer service and interpersonal skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.