Events Manager

Omaha Marriott Downtown At The Capitol District; Omaha (NE); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Free meals

Room discounts

Career growth opportunities

Paid time off

Flexible scheduling

Medical, dental, vision insurance

Job summary

The Omaha Marriott Downtown at the Capitol District is seeking an Events Manager to deliver exceptional guest experiences through proactive event planning, client liaison, and flawless execution. You will coordinate with clients, sales and operations to ensure accurate documentation, timely updates, and successful events.

Join a high-energy team with ongoing training, growth opportunities, and a focus on service excellence in downtown Omaha’s premier hotel.

Qualifications

• Strong customer service and interpersonal skills for guests and clients.
• Proficient in Microsoft Office; familiarity with Marriott systems is preferred.
• Excellent verbal and written communication in English.

Responsibilities

• Serve as the primary point of contact for clients and guests throughout event planning.
• Coordinate event details with clients, document changes, and maintain timely updates.
• Prepare and distribute event documentation such as BEOs and client correspondence.
• Maintain event management and sales systems with accurate records.
• Act as liaison between clients, sales managers, and operations for flawless events.
• Assist in planning and booking meetings and revenue-generating opportunities.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Attention to detail

Team collaboration

Flexibility

Client relations

Education

High school diploma

Bachelor's degree in hospitality

Business or event management background

Tools

Microsoft Word

Microsoft Excel

Marriott CI/TY

Job description

Description

Are you passionate about hospitality and eager to work for one of the most recognized names in the industry? Do you aspire to grow your career at a premier hotel in downtown Omaha? If so, the Omaha Marriott at the Capital District is the perfect place for you! We are seeking a dedicated individual to join our dynamic team and contribute to the exceptional guest experience we're known for. As an Events Manager, you'll learn from a high-energy team with ongoing training and motivation, driving service excellence and seamless operations to create a memorable dining experience that keeps guests coming back for more.

Located in the heart of downtown Omaha, this upscale hotel offers world-class hospitality to guests and is ranked one of the leading hotels in the city. The Omaha Marriott Downtown's commitment to providing outstanding guest experiences extends to its employees. Our property and brand pride itself on world-class service and superior style.

What will you be doing?

• Serveastheprimarypointofcontactforclientsandguests, responding to inquiries, answering calls, relaying information, and providing exceptional customer service throughout the event planning process.


• Coordinateandmanageeventdetailswithclients, ensuring all event requirements, changes, and expectations are accurately documented and communicated in a timely manner.


• Prepare,maintain,anddistributeeventdocumentation, including Banquet Event Orders (BEOs), resumes, client correspondence, and other event-related materials necessary for successful execution.


• Maintainandupdateeventmanagementandsalessystems, ensuring accurate records of client communications, event details, and operational requirements.


• Serveasaliaisonbetweenclients,salesmanagers,andoperationaldepartments, facilitating communication and ensuring all event specifications are properly executed.


• Assistintheplanningandbookingofmeetingsandevents, including coordinating in-house meetings and supporting revenue-generating opportunities.


• Utilizesoundjudgmentandproblem-solvingskills to resolve client concerns, event challenges, and operational issues while balancing guest satisfaction and hotel profitability.


• Maintaindetailedknowledgeofhotelmeetingandeventspaces, including room capacities, setup configurations, turnaround times, and service capabilities.


• Supportguestsatisfactionandclientretentionefforts through proactive follow-up, post-event communication, appreciation initiatives, and attention to special requests.


• Participateinrequiredmeetings,maintaindepartmentalrecordsandadministrativefunctions,adheretocompanyandbrandstandards,andperformadditionaldutiesorspecialprojectsasassigned.

What do you bring to the role?

• High school diploma required; a college degree in hospitality, business, event management, or a related field is preferred. Equivalent hotel sales or event planning experience preferred.


• Strong customer service and interpersonal skills with the ability to professionally handle guest, client, and employee concerns while providing effective solutions.


• Excellent verbal and written communication skills, including the ability to read, write, speak, and understand English and maintain professional telephone etiquette.


• Proficiency in Microsoft Office applications, particularly Word and Excel; experience with Marriott systems, including CI/TY, is preferred.


• Strong organizational and multi-project management skills with exceptional attention to detail and accuracy.


• Basic mathematical skills required to calculate room blocks, event costs, estimated checks, and other event-related metrics.


• Working knowledge of event planning fundamentals, including food and beverage operations, audio-visual requirements, room setups, and menu planning preferred.


• Ability to learn and effectively communicate information regarding hotel facilities, meeting spaces, guest rooms, menus, and event services, including conducting property tours.


• Ability to utilize computer systems accurately, maintain records, and perform administrative responsibilities in a fast-paced hospitality environment.


• Ability to work a flexible schedule, attend required meetings, maintain a professional appearance and demeanor, and perform the physical requirements of the position, including standing, walking, and moving throughout the property as needed.

What's in it for you?

• A free, well-balanced meal every shift


• Room discounts at Marcus Hotels & Resorts and Marriot worldwide locations


• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa


• "Two for one" movie theater coupons at Marcus Theatres


• Ability to grow your career and transfer from one property to another


• Early wage access


• Paid time off


• Flexible scheduling


• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match


• And more!

Pay Estimate:

$50K-60K/ Year

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Omaha Marriott is an equal opportunity employer.