Events Lead: Guest Experience & Revenue Upsell

NRG Adventure Park; Fargo (ND); On-site; USD 36,000 - 56,000; Full time

Job summary

NRG Adventure Park in Fargo, ND is seeking an Events Supervisor to lead the planning and execution of birthday parties and group events, manage the Events Assistant(s), and serve as the on-site point of contact to ensure a smooth, high-quality guest experience.

You will drive event revenue through upselling, maintain schedules, coordinate with hosts, and ensure safety and operational procedures are followed in a hands-on, fast-paced environment.

Qualifications

• 1-3 years of experience in events, hospitality, or guest service; supervisory experience preferred.
• Strong leadership and team coordination skills
• Excellent communication and interpersonal abilities
• Highly organized with strong attention to detail
• Ability to multitask and perform in a fast-paced environment
• Comfortable handling cash and completing transactions
• Experience with POS systems; ability to learn NRG systems quickly

Responsibilities

• Oversee day-of event operations to ensure a smooth, safe, and high-quality guest experience
• Serve as the primary point of contact for party hosts and group organizers during events
• Ensure all event details, timelines, and special requests are executed accurately
• Address and resolve guest concerns in a timely and professional manner
• Supervise, coach, and support Events Assistant(s) during shifts
• Delegate tasks and ensure proper staffing coverage for scheduled events
• Provide real-time guidance to ensure service standards and operational procedures are met
• Assist with onboarding and training of new Events team members
• Support event booking processes, including inquiries, reservations, and confirmations
• Review bookings for accuracy and completeness
• Drive revenue through upselling of party packages, add-ons, and enhancements
• Ensure proper use of POS and Groups systems by the team
• Maintain organization of event schedules, materials, and party areas
• Ensure compliance with company policies, safety rules, and operational procedures
• Monitor inventory and supplies needed for events and communicate needs to management
• Troubleshoot operational challenges quickly and effectively
• Communicate effectively with the Events Manager regarding event status, issues, and opportunities
• Assist in maintaining accurate records of bookings, payments, and event details
• Support reporting needs related to event performance and revenue

Skills

Leadership

Communication

Organization

Multitasking

Cash handling

POS systems

Tools

POS systems

NRG systems

Job description

NRG Adventure Park in Fargo, ND is seeking an Events Supervisor to lead the planning and execution of birthday parties and group events, manage the Events Assistant(s), and serve as the on-site point of contact to ensure a smooth, high-quality guest experience.

You will drive event revenue through upselling, maintain schedules, coordinate with hosts, and ensure safety and operational procedures are followed in a hands-on, fast-paced environment.