Events & Guest Experience Lead

Stars and Strikes; North Carolina; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free bowling, laser tag & gameplay

Monthly rewards

Company-wide contests

Health & 401k Benefits for Eligible

Paid-Time off

Bonuses

Job summary

Stars and Strikes Family Entertainment Center in North Carolina is seeking an outgoing Event Manager to lead and coordinate high-energy events, ensuring guest service standards are met and memories are made. The role requires coordinating, executing, and following up on events, with a passion for hospitality and the ability to thrive in a fast-paced environment.

Weekend and holiday availability, strong communication, and proven leadership are essential; join a family-owned team that values

Qualifications

• Must be able to work weekends and holidays.
• Experience in a high-volume environment.
• Proven leadership experience.
• Strong verbal and written communication skills.
• Exceptional organizational and time management skills.
• Experience in Hospitality and/or Food & Beverage is a plus.

Responsibilities

• Interview, select, train, schedule, coach, and support Event and Birthday Hosts
• Interact with every parent and serve as the point of contact for all parties
• Responsible for the successful execution of all parties and events
• Establish rapport with meeting planners while promoting Stars and Strikes services
• Monitor, replenish, and update marketing materials this includes printed and digital collateral
• Manage an inventory of event supplies

Skills

Leadership experience

Verbal communication

Written communication

Organizational skills

Time management

Hospitality/FOOD & BEVERAGE experience

Job description

Stars and Strikes Family Entertainment Center in North Carolina is seeking an outgoing Event Manager to lead and coordinate high-energy events, ensuring guest service standards are met and memories are made. The role requires coordinating, executing, and following up on events, with a passion for hospitality and the ability to thrive in a fast-paced environment.

Weekend and holiday availability, strong communication, and proven leadership are essential; join a family-owned team that values