Booking Manager

Compass Group USA; Mount Laurel Township (NJ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Restaurant Associates in New Jersey is seeking a Booking Manager to oversee booking operations, event planning, and staff scheduling. The role involves handling booking requests, managing a team of booking specialists and coordinators, maintaining accurate records for catering orders and events, and preparing weekly summaries and reports.

The Booking Manager supports event setup, VIP client needs, and collaborates with facilities management for room configurations and vendor access while

Qualifications

• Must have experience with booking systems.
• Strong understanding of a conference center environment.

Responsibilities

• Attend incoming requests via email, phone, or in-person.
• Assist with bookings and manage booking workflows.
• Oversee all booking specialists and booking coordinators.
• Ensure the weekly summary and reports are accurate.
• Ensure the weekly catering order is up to date daily with new orders/changes.
• Build front desk weekly schedule.
• Check that booking specialists updated the weekly summary and shared the next week's event report with facilities management.
• Attend weekly summary meetings (BEO).
• Ensure the weekly summary has been printed and shared with the team.
• Coordinate weekly catering orders by 12 pm.
• Register external guests at the front desk.
• Log events and required notes for staff.
• Assist with event setup and vendor access.
• Update vendor lists and COI status as needed.
• Prepare day-of and future event notes for staff and brief accordingly.
• Enter details on event checklists.

Skills

Booking systems

Conference center

Job description

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Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

The Booking Manager oversees the coordination and management of booking operations, event planning, and staff scheduling to ensure smooth and efficient service delivery. This role involves handling booking requests, managing a team of booking specialists and coordinators, maintaining accurate records for catering orders and events, and preparing weekly summaries and reports.

The Booking Manager supports event setup, attends to VIP and internal client needs, and collaborates with facilities management for room configurations and vendor access. Additionally, they manage HR responsibilities like onboarding, scheduling, and uniform distribution while upholding health, safety, and quality assurance standards. This position plays a pivotal role in delivering an exceptional experience for clients and guests alike.

Essential Duties and Responsibilities:

• Attend incoming emails, phone calls or in-person requests.
• Assist with bookings.
• Oversee all booking specialists and booking coordinators.
• Ensure the weekly summary and Tririga match for the rest of the week.
• Ensure the weekly catering order is up to date daily with new orders/changes.
• Build front desk weekly schedule.
• Check that Booking Specialists have updated the weekly summary and shared the next week's event report with facilities management.
• Attend weekly summary meeting (BEO)
• Ensure the weekly summary has been printed and the new summary has been shared with the entire team.
• Check with the booking specialist for the weekly catering order list (ensure the order is put through by 12 pm)
• Ensure the front desk registers external guests

Event Responsibilities:

• Build BEO's and send out quotes when requested.
• Assist with events, follow up on details, and attend to virtual meetings.
• Work on any VIP events/inquiries
• Oversee room configurations before an event.
• Log FM tickets if necessary.
• Register food vendors with building facilities for access.
• Update vendor list and review if COI needs to be updated.
• Review the supplies list if something needs to be ordered through Ariba/ Archway
• Assist with preparation of day-of and future events notes for staff (including setup, deliveries/pickups, run of show, and other need-to-know info) and brief staff as needed.
• Make sure to enter details on the event checklist.
• Request staff for events, including bartender, catering attendant & captain.
• Brief run-through of the show to staff before an event
• Opening event, checking in with client and ensuring all details are in place.
• Request outstanding statements to vendors.

Health and Safety Responsibilities:

• Ensure all health and safety logs are up to date and accurate.
• Ensure safety supplies have been ordered.
• Check receiving log and daily temperature logs are accurate.
• Monthly Chat moment – the website is updated as well.
• Safety Moment – weekly huddles.
• Make sure the team is keeping records of food delivery.
• Quality Assurance Records are kept up to date.
• Safety moment meeting with the booking & catering team
• Safety walkthrough: make sure the team follows health & safety protocols.
• Review if there's any training pending for associates.

Must have:

• Must have experience with booking systems and a strong understanding of a conference center environment.

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.