Director of Catering

Compass Group USA; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Job summary

Bon Appetit Management Company seeks a seasoned Director of Events & Catering to oversee the financial success of the Events and Catering departments, uphold service, sanitation and food quality standards, and train managers to meet client expectations and Bon Appétit standards.

The role focuses on strategic leadership, marketing initiatives, financial oversight, staff development, and ensuring exceptional customer service in line with client and health regulations.

Qualifications

• Minimum of four years of college education; bachelor's degree in Hotel/Restaurant Management preferred.
• Minimum 3 years of supervisory experience in hotel, restaurant or food & beverage operations.
• Able to speak clearly and listen attentively to staff, peers, supervisors, guests and clients.
• Proficient with MS Word, Excel and PowerPoint.

Responsibilities

• Oversee all Events & Catering programs to ensure client satisfaction and value.
• Hire, train and supervise Events & Catering managers to promote internal growth.
• Manage department financials, budgets, and reports; monitor inventory and payroll.
• Ensure health, safety, sanitation standards and compliance with regulations.
• Coordinate with clients and internal teams to deliver cutting-edge hospitality experiences.

Job description

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Our Passion is Food! At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

Director of Events & Catering oversees the overall financial success of the Events and Catering departments. Maintains the highest level of service, sanitation and food quality standards at all times. Assures that all employees are well trained, conforming to Bon Appétit and client standards of conduct. Trains, supports and supervises all Events and Catering managers and supervisors, improving productivity and minimizing turnover. Makes strategic, executive decisions affecting the operation, following the Client’s culture and guidelines, the Health Department’s regulations and Bon Appétit standards and expectations of hospitality, food quality, freshness and presentation.

POSITION OBJECTIVES:

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Role encompasses a stronger strategic and leadership role in addition to operational oversight and development responsibility.
• Ability to successfully manage Marketing Initiatives, Monthly Action Plans, Department Financials, Recruitment, Client Meetings, Project presentations and/or any other assignments as needed.

Major Duties

Events & Catering Programs

• Success of all events managed by Bon Appetit.
• Success of all catered events managed by Bon Appetit.
• Creates and implements programmatic projects and SOPs
• Report as needed all Events and Catering program-related items to the RDM.
• Meets Client and customers expectations of perceived value.

Supervision and Development of Staff

• Hires, trains and supervises Events and Catering managers.
• Develops Events and Catering managers for the purpose of promoting from within.
• Monitors Events and Catering uniforms, ensuring adherence to account policies.
• Promotes the Open Door Policy, ensuring the highest level of communication and understanding between all staff.
• Handles staff conflicts or performance issues immediately, documenting coaching, counseling and/or disciplinary actions.
• Discusses with RDM any areas of concern and/or performance issues. Provides RDM with action plans and timelines for resolutions.

Financial Management and Analysis

• Follows Bon Appetit requirements as outlined in the Accounting Manual.
• Generates a weekly and monthly financial analysis of the Events and Catering departments for review by the RDM, explaining variances to the budget.
• Reviews weekly paperwork, signing off on the Events and Catering financial package.
• Works with the Events and Catering managers on inventory control.
• Creates and keeps an up-to-date Operation Manual.
• Monitors and analyzes Events and Catering payroll.
• Performs PCard audits at least once a quarter.
• Supports Controller, addressing problematic areas.

Safety and Sanitation

• Adheres to Health Department codes and OSHA and ADA regulations.
• Monitors all Front of House sanitation standards, inspections and check lists.
• Develops the Safety Team and conducts monthly safety meetings and inspections.
• Reports any injury and/or accident accurately and in a timely manner.
• Manages outstanding injury claims.
• Performs weekly sanitation inspections in all Events and Catering storage rooms, copying the Director of Operations.

Customer Service and Client Relations

• Treats all guests and staff with care and respect.
• Handles guest complaints immediately and professionally, putting the guest at ease and resolving the issues to their full satisfaction.
• Co-chair weekly staff meeting with general manager and issue minutes of the meeting to all managers by Friday 2:00 PM.
• Reviews and responds to all comment cards within 24 hours, documenting responses and copying the RDM and Client.

Overall Management

• Teaches Bon Appétit philosophy and culture, emphasizing food made from scratch, friendly and attentive service and a safe and clean environment
• Supports management decisions while promoting a team spirit.
• Performs any duties as assigned by the RDM and/or Corporate Management.

Note: Job duties are subject to change as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Minimum of four (4) years college education, bachelor's degree in Hotel/Restaurant Management preferred.
• Experience: Previous hotel-related experience, progressive management experience in food and beverage operations, minimum of 3 years supervisory experience.
• Able to speak clearly and listen attentively to staff, peers, supervisors, guests and client.
• Has a computer skill with a working knowledge of Microsoft Word, Excel and Power Point.
• General culinary knowledge of basic kitchen practices, protocols and procedures.
• Ability to follow all Bon Appétit Health & safety standards.

Bon Appetit is a member of Compass Group USA.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.

Bon Appetit

BRYAN GONI

Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Payroll, Catering, Food Service, Kitchen, Culinary, Finance, Hospitality