Event Worker

Northern Waters Casino; Watersmeet Township (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Meal Discounts

Gas Discount

Golf Discounts

Paid Lunch

Paid Holidays

Access to training programs

Job summary

Northern Waters Casino Resort in Watersmeet, MI, seeks event staff to help manage casino Special Events. Under the General Manager or Event Supervisor, you will provide guests with a positive impression and coordinate setup and service for scheduled events.

The role emphasizes exceptional guest service, safety, and adherence to policies, with duties ranging from greeting guests to coordinating venues and assisting with food service as needed.

Qualifications

• Experience in prior customer service.
• Demonstrated strong customer service skills.
• Must have a friendly disposition and a smile.
• Must be able to stay calm in stressful, fast-paced situations.
• Experienced dealing effectively with conflict.
• Must pass background checks and other pre-employment screenings.

Responsibilities

• Provide excellent Guest Service through active engagement and positive attitude.
• Enthusiastically greet and direct guests while performing assigned tasks.
• Provide guests with accurate event and venue information.
• Enforce facility policies and procedures.
• Identify and respond to emergencies according to emergency protocols. Involve area Supervisor as needed.
• Serve guests and run food as required.
• Set-up, tear down, bus and serve at company events.
• Any duties assigned by leadership to provide a great guest experience.
• Proactively approach guests that may have an issue and/or complaint.
• Creatively resolve issues/complaints and involve area Supervisor as needed.
• Unloading and loading of trucks for the Events.
• Assist in setting up venues including chairs, tables, stages, and light and sound equipment.
• Shall be required to read, implement, and adhere to all NWCR Policies and Procedures, LVD Gaming Ordinance, Tribal/State Gaming Compact, NIGC Minimum Internal Control Standards, Indian Gaming Regulatory Act, LVD Tribal Internal Control Standards, Title 31 Minimum Internal Control Standards, NWCR Casino Employee Handbook, Custodial Department Policy and Procedure Manual.

Skills

Customer service

Friendly demeanor

Calm under pressure

Conflict resolution

Background checks

Pre-employment screenings

Education

High School Diploma or GED

Job description

DESCRIPTION:

Event staff assist in thelogistical management of Casino Special Events. Event workers are responsiblefor working under the direction of the General Manager or Event Supervisor. The primary responsibility of thisposition is to provide guests with a positive impression of the Resort. Thisposition is expected to work cohesively with team members to organize andarrange all areas of the property for each scheduled Special Event and maintaina superior level of service.

Primary Responsibilities:

RESPONSIBILITIES:

• Provideexcellent Guest Service through active engagement and positive attitude.
• Enthusiasticallygreet and direct guests while performing assigned tasks.
• Provideguests with accurate event and venue information.
• Enforcefacility policies and procedures.
• Identifyand respond to emergencies according to emergency protocols.Involve area Supervisor as needed.
• Serveguests and run food as required.
• Set-up,tear down, bus and serve at company events.
• Anyduties assigned by leadership to provide a great guest experience.
• Proactivelyapproach guests that may have an issue and/or complaint.
• Creativelyresolve issues/complaints and involve are Supervisor as needed.
• Unloadingand loading of trucks for the Events.
• Assistin setting up venues including chairs, tables, stages, and light and soundequipment.
• Shallbe required to read, implement, and adhere to all NWCR Policies and

Procedures, LVD Gaming Ordinance, Tribal/State GamingCompact, NIGC Minimum Internal Control Standards, Indian GamingRegulatory Act, LVD Tribal Internal Control Standards, Title 31 MinimumInternal Control Standards, NWCR Casino Employee Handbook, Custodial DepartmentPolicy and Procedure Manual.

Adheringto event safety standards.

Dueto the dynamic Casino Environment from time to time, we require employees to beflexible and assume other responsibilities assigned by management.

Skills & Qualifications:

• HighSchool Diploma or General Education Degree (GED)
• Experience in prior customer servicepreferred.
• Demonstrated strong customer service skills.
• Musthave a friendly disposition and a smile.
• Mustbe able to stay calm in stressful, fast-paced situations.
• Experiencedealing effectively with conflict.
• Mustpass background checks and other pre-employment screenings.

PHYSICAL REOUIREMENTS:

• Abilityto navigate a variety of floor surfaces and areas including stairs, carpet andconcrete.
• Abilityto work in a variety of environments including but not limited to heights, indarkened corridors, around crowds, loud noise, flashing lights and haveeffects.
• Frequent lifting and carrying up to 50 pounds.
• Frequentwalking, including walking the stairs and resort floors.
• Frequent bending, stooping, turning andtwisting.

The above statements areIntended to describe the general nature and level of work performed by peopleassigned to this classification. They are not intended to be construed as anexhaustive list of all responsibilities, duties and skills required of personnelso classified. Management retains the right to add or to change the dutiesof the position at any time. Must be able to pass a pre-employment drug screenand applicable background checks related to the position.

PREFERENCE FOR HIRING:

Preference shall be given when it is establishedthat the applicant meets the qualifications as stated in the job description.The following order shall be adhered to for hiring:

• EnrolledLVD Tribal Member
• Parents/LegalGuardian of LVD Tribal member children and spouses of Tribal Members
• OtherNative Americans
• All others

Date Approved by the Public Enterprise Finance Commission(PEFC): 07/26/2024

Application:

Northern Waters Casino Resort

P.O. Box 129, N5384 US 45

Watersmeet Ml, 49969

Email: [e-mail]

• A fun, safe, fast paced work environment
• Employee Meal Discounts
• Gas Discount at Citgo C-Store
• Golf Discounts
• Paid Lunch
• Paid Holidays
• Access to training programs

Great Benefits for Full Time Employees offered after 90 days of employment:

• LVD Pays 80% of the cost of these benefits with only a 20% responsibility from the employee.
• Health – Offering 14 different medical coverages.