Event Usher & Guest Services Lead

asmglobal; Toledo (OH); On-site; USD 16,531 - 24,796; Part time

Job summary

asmglobal seeks friendly ushers to greet guests, scan tickets, assist with seating, and enforce venue policies at events in Toledo, Ohio. You will support Usher and Ticket Taker teams to ensure smooth guest flow and compliance with venue rules.

Successful candidates provide outstanding customer service, are reliable, and can work a flexible schedule that includes evenings, weekends, and holidays in a fast-paced, loud environment.

Qualifications

• Must provide excellent customer service and maintain a positive attitude.
• Ability to work well with others in a team environment.
• Must be reliable with good attendance and punctuality.
• Must be able to work a flexible schedule including days, nights, weekends and holidays.

Responsibilities

• Greet guests enthusiastically and provide event information.
• Supervise Ushers and Ticket Takers to ensure responsibilities are performed.
• Enforce venue policies with Ushers and Ticket Takers.
• Scan tickets, answer questions, assist guests with seating, and check entry for locations.
• Assist guests with disabilities including ADA accommodations as needed.
• Approach guests proactively to handle questions, difficulties or complaints.
• Creatively resolve complaints and problems.
• Identify and respond to emergencies and direct guests to safety areas.
• Maintain professional appearance and adhere to dress code.
• Perform all other duties as assigned.

Skills

Customer service

Teamwork

Attendance reliability

Flexible schedule

Adaptability

Job description

asmglobal seeks friendly ushers to greet guests, scan tickets, assist with seating, and enforce venue policies at events in Toledo, Ohio. You will support Usher and Ticket Taker teams to ensure smooth guest flow and compliance with venue rules.

Successful candidates provide outstanding customer service, are reliable, and can work a flexible schedule that includes evenings, weekends, and holidays in a fast-paced, loud environment.