Event Guest Experience Specialist

asmglobal; Toledo (OH); On-site; USD 16,531 - 22,041; Part time

Job summary

ASM Global is seeking personable, guest-oriented staff to assist attendees at events in Toledo. You will greet guests, scan tickets, answer questions, help locate seats, and enforce entry rules with courtesy and professionalism.

Responsibilities include assisting guests with disabilities, maintaining safe, clean aisles, addressing questions and complaints, and guiding guests to safety if needed. You will work in a fast-paced environment with moderate supervision.

Responsibilities

• Greet guests enthusiastically and provide event information.
• Scan tickets, answer questions, assist guests with locating seats, and enforce entry rules.
• Assist guests with disabilities including ADA accommodations and seating.
• Monitor aisles and steps to keep them clear and safe.
• Proactively address questions, difficulties, or complaints from guests.
• Resolve complaints, escalate to Supervisors when needed, and identify emergencies.
• Remain calm and direct guests to safety during emergencies.
• Maintain clean, debris-free seating sections and check for lost articles.

Job description

ASM Global is seeking personable, guest-oriented staff to assist attendees at events in Toledo. You will greet guests, scan tickets, answer questions, help locate seats, and enforce entry rules with courtesy and professionalism.

Responsibilities include assisting guests with disabilities, maintaining safe, clean aisles, addressing questions and complaints, and guiding guests to safety if needed. You will work in a fast-paced environment with moderate supervision.