Event Usher & Guest Services Attendant

ASM Global; Uniondale (NY); On-site; USD 23,000 - 32,000; Part time

Job summary

Legends Global is seeking an Usher/Ticket Taker for Nassau Veterans Memorial Coliseum. The role involves greeting guests, scanning tickets, guiding seating, and providing venue information in a fast-paced arena environment.

The ideal candidate will have strong customer service and communication skills, be 18+, and able to work flexible hours at an iconic venue in Uniondale, NY. This is a part-time, union position with hourly pay and alignment to guest services standards.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Minimum of one (1) year of customer service experience; experience in sports/entertainment/arena environment preferred.
• Excellent verbal and written communication skills. Ability to read, write, and understand English in a professional working environment.
• Friendly, outgoing, approachable, and guest-focused personality. Strong interpersonal and problem-solving skills.
• Ability to remain calm, professional, and courteous when handling challenging guest interactions.
• Ability to take direction and follow established policies and procedures.
• Ability to work effectively both independently and as part of a team.
• Reliable, punctual, and con

Responsibilities

• Greet and welcome guests as they enter the venue with a friendly and professional demeanor.
• Scan guest tickets and verify that guests have valid tickets, credentials, or other authorized access.
• Assist guests with locating their seats, sections, entrances, restrooms, concessions, suites, and other venue amenities.
• Check tickets and credentials when guests are attempting to access restricted or designated seating areas.
• Provide accurate directions and helpful information regarding the venue, event, schedule, and available services.
• Provide assistance to guests with accessibility needs and ensure they are directed to appropriate resources and accommodations.
• Maintain a visible and approachable presence throughout the assigned area to create a fun, friendly, safe, and welcoming environment.
• Respond promptly and professionally to guest questions, complaints, concerns, comments, and requests for assistance.
• Listen to guest concerns, demonstrate empathy, and take appropriate action to resolve issues or elevate to a Manager or Supervisor when necessary.
• Demonstrate flexibility and the ability to transition between assignments while maintaining efficiency and professionalism.
• Maintain confidentiality of company, guest, event, and operational information.
• Communicate effectively with Guest Services leadership and other venue departments to address guest needs and operational concerns.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

Legends Global is seeking an Usher/Ticket Taker for Nassau Veterans Memorial Coliseum. The role involves greeting guests, scanning tickets, guiding seating, and providing venue information in a fast-paced arena environment.

The ideal candidate will have strong customer service and communication skills, be 18+, and able to work flexible hours at an iconic venue in Uniondale, NY. This is a part-time, union position with hourly pay and alignment to guest services standards.