Usher/Ticket Taker - Nassau Veterans Memorial Colisuem

ASM Global; Uniondale (NY); On-site; USD 23,000 - 32,000; Part time

Job summary

Legends Global is seeking an Usher/Ticket Taker for Nassau Veterans Memorial Coliseum. The role involves greeting guests, scanning tickets, guiding seating, and providing venue information in a fast-paced arena environment.

The ideal candidate will have strong customer service and communication skills, be 18+, and able to work flexible hours at an iconic venue in Uniondale, NY. This is a part-time, union position with hourly pay and alignment to guest services standards.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Minimum of one (1) year of customer service experience; experience in sports/entertainment/arena environment preferred.
• Excellent verbal and written communication skills. Ability to read, write, and understand English in a professional working environment.
• Friendly, outgoing, approachable, and guest-focused personality. Strong interpersonal and problem-solving skills.
• Ability to remain calm, professional, and courteous when handling challenging guest interactions.
• Ability to take direction and follow established policies and procedures.
• Ability to work effectively both independently and as part of a team.
• Reliable, punctual, and con

Responsibilities

• Greet and welcome guests as they enter the venue with a friendly and professional demeanor.
• Scan guest tickets and verify that guests have valid tickets, credentials, or other authorized access.
• Assist guests with locating their seats, sections, entrances, restrooms, concessions, suites, and other venue amenities.
• Check tickets and credentials when guests are attempting to access restricted or designated seating areas.
• Provide accurate directions and helpful information regarding the venue, event, schedule, and available services.
• Provide assistance to guests with accessibility needs and ensure they are directed to appropriate resources and accommodations.
• Maintain a visible and approachable presence throughout the assigned area to create a fun, friendly, safe, and welcoming environment.
• Respond promptly and professionally to guest questions, complaints, concerns, comments, and requests for assistance.
• Listen to guest concerns, demonstrate empathy, and take appropriate action to resolve issues or elevate to a Manager or Supervisor when necessary.
• Demonstrate flexibility and the ability to transition between assignments while maintaining efficiency and professionalism.
• Maintain confidentiality of company, guest, event, and operational information.
• Communicate effectively with Guest Services leadership and other venue departments to address guest needs and operational concerns.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or equivalent

Job description

POSITION: Usher/ Ticket Taker

DEPARTMENT: Guest Services

REPORTS TO: Guest Services Supervisor/ Director

FLSA STATUS: Hourly, Non-Exempt

This is a part-time, event based, union, hourly position paying $20.00 per hour .

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component - feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking - of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you?

Job Summary

Guest Services Team Members are responsible for creating a welcoming, safe, and positive experience for all guests attending events at Nassau Veterans Memorial Coliseum. Team members serve as a primary point of contact for guests, providing assistance with seating, directions, accessibility needs, event information, venue policies, and general inquiries. The ideal candidate is friendly, professional, dependable, and service-oriented, with strong communication skills and the ability to remain calm and helpful in a fast-paced, high-volume event environment. Team members must be comfortable interacting with diverse groups of guests and working effectively both independently and as part of a team with minimal supervision.

Essential Duties and Responsibilities

• Greet and welcome guests as they enter Nassau Veterans Memorial Coliseum with a friendly and professional demeanor.
• Scan guest tickets and verify that guests have valid tickets, credentials, or other authorized access.
• Assist guests with locating their seats, sections, entrances, restrooms, concessions, suites, and other venue amenities.
• Check tickets and credentials when guests are attempting to access restricted or designated seating areas.
• Provide accurate directions and helpful information regarding the venue, event, schedule, and available services.
• Provide assistance to guests with accessibility needs and ensure they are directed to appropriate resources and accommodations.
• Maintain a visible and approachable presence throughout the assigned area-create fun, friendly, safe, and welcoming environment.
• Respond promptly and professionally to guest questions, complaints, concerns, comments, and requests for assistance.
• Listen to guest concerns, demonstrate empathy, and take appropriate action to resolve issues or elevate them to a Manager or Supervisor when necessary.
• Maintain a visible and approachable presence throughout the assigned area.
• Demonstrate excellent customer service and maintain a positive attitude when interacting with guests, vendors, employees, performers, and event personnel.
• Follow all operating policies, procedures, safety protocols, and Guest Services standards. Communicate and enforce venue policies and procedures in a professional and respectful manner.
• Accurately communicate event, venue, and operational information to guests.
• Memorize, recall, and communicate relevant information regarding events, seating, venue services, policies, and procedures.
• Complete all assigned tasks within established guidelines and deadlines set by Guest Services Managers and Supervisors.
• Demonstrate flexibility and the ability to transition between various assignments and responsibilities while maintaining efficiency and professionalism.
• Maintain confidentiality of company, guest, event, and operational information.
• Communicate effectively with Guest Services leadership and other venue departments to address guest needs and operational concerns.

Required Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years of age.
• Minimum of one (1) year of customer service experience; experience in a sports, entertainment, arena, theater, hospitality, or similar high-volume environment preferred.
• Excellent verbal and written communication skills.Ability to read, write, and understand English in a professional working environment.
• Friendly, outgoing, approachable, and guest-focused personality.Strong interpersonal and problem-solving skills.
• Ability to remain calm, professional, and courteous when handling challenging guest interactions.
• Ability to take direction and follow established policies and procedures.
• Ability to work effectively both independently and as part of a team.
• Reliable, punctual, and con