Event Technology Services Lead

Elon University; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Elon University’s Queens Campus seeks an Event Technology Services Lead to manage day-to-day AV operations for campus events. The role requires hands-on setup, troubleshooting, and on-site leadership to ensure reliable and professional event experiences.

The position emphasizes collaboration with the Assistant Director, staff development, and advanced AV skills including streaming and Dante routing, with occasional evenings and weekends as needed.

Qualifications

• Associate or technical training in AV fields with at least 3 years of relevant experience.
• Bachelor’s degree in AV-related field preferred.

Responsibilities

• Plan and provide hands-on technical support for campus events, including setup, operation, troubleshooting, and breakdown of AV systems; advise clients on tech solutions.
• Ensure a professional, responsive, customer-focused experience for students, faculty, staff, guests, and external clients.
• Coordinate day-to-day operations, staffing, equipment readiness, and priorities at Queens.
• Serve as primary on-site contact and escalate as needed to the Assistant Director.
• Supervise and train student staff, guiding event assignments and technical expectations.
• Maintain equipment readiness and perform preventive maintenance and basic repairs.
• Develop policies, workflows, and service offerings with campus partners; stay informed on emerging tech.
• Support inclusive community building and participate in campus activities.

Skills

On-site AV support

Live audio

Video streaming

Event coordination

Staff training

Troubleshooting

Equipment maintenance

Customer service

Education

Associate degree or vocational/technical training in AV fields

Bachelor’s degree in AV-related field (preferred)

Tools

Dante Certification

AVIXA CTS (preferred)

Job description

Title:Event Technology Services Lead

Position Type: Staff Full-Time

Days Per Week: Variable schedule: Primarily Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional evening and weekend hours as needed.

Hours Per Week: 40

VP Area: Finance and Administration

Department: Information Technology

Location:Queens Campus - Charlotte

Position Summary

The Event Technology Services Lead coordinates the day-to-day delivery of event technology services at Elon University’s Queens campus and serves as the primary on-site point of contact for the team. The position coordinates event support, student staffing, equipment readiness, and client needs in close partnership with the Assistant Director of Event Technology Services. This role provides technical and operational leadership while identifying and communicating staffing, resource, and service needs that require additional support or escalation. The Lead also provides hands‑on audiovisual support for campus events, including setup, operation, troubleshooting, and breakdown, to ensure reliable and professional event experiences.

Benefits of Working at Elon

Community is foundational to Queens and a shared responsibility within our residential campus. All who work at Queens should demonstrate an understanding of and engagement with Queens’ foundational commitment to relationships, mentoring and collaboration in a close‑knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly, employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Queens. Employees are encouraged to, for example, attend or participate in campus activities such as campus cultural events, athletic events, continuing education, professional development opportunities and training, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Queens community.

Minimum Required Education and Experience

Associate degree, vocational/technical degree, or equivalent technical training in Audio Production, Music Production, Live Sound, Audiovisual Technology, Technical Theatre, or a related field, with a minimum of three years of relevant professional experience. An equivalent combination of education, technical training, industry certifications, and substantial relevant work experience will be considered.

Preferred Education and Experience

Bachelor’s degree in Audio Production, Music Production, Live Event Production, Technical Theatre, Audiovisual Technology, or a related field. Demonstrated professional experience in live event production and audiovisual technology beyond the minimum requirements is highly desirable. AVIXA Certified Technology Specialist (CTS), Dante Certification, or other relevant industry certifications are also preferred.

Knowledge, Skills, and Abilities

• Provides on‑site technical and production support for campus events, including the configuration, operation, troubleshooting, setup, and strike of installed, portable, and integrated AV systems.
• Provides live audio support, including microphone setup, digital console operation, sound reinforcement, management of multiple audio mixes, and Dante-based signal routing.
• Operates video, streaming, and hybrid event technologies, including cameras, switching, media playback, recording, audio/video cueing, conferencing platforms, and related production workflows.
• Supports productions in Sandra Levine Theater, working alongside the Technical Director and other Event Support Specialists.
• Supports the training and development of student employees through hands‑on instruction, technical guidance, coaching, and mentorship.
• Troubleshoots AV issues, performs routine system checks and basic preventive maintenance, and identifies issues requiring repair or escalation.
• Assists with the transport, organization, setup, strike, and storage of university event technology and production equipment.
• Provides professional and attentive technical support appropriate to a variety of university, performance, and ceremonial events; works effectively both independently and collaboratively; and maintains flexibility for assignments that may include early mornings, evenings, and weekends.

Job Duties

• Event Technology Operations and Technical Support
  • Plan and provide hands‑on technical support for campus events and special programs, including setup, operation, troubleshooting, and breakdown of audiovisual systems. Consult with clients to assess event requirements, determine appropriate technical solutions, and provide reliable support for live audio, video, projection, presentation, streaming, recording, and related event technologies.
  • Ensure a professional, responsive, and customer‑focused experience for students, faculty, staff, guests, and external clients.
• Event Technology Services Coordination and On‑Site Leadership
  • Coordinate the day‑to‑day operations of Event Technology Services at Queens, including event assignments, staffing needs, equipment readiness, and operational priorities.
  • Serve as the primary on‑site point of contact for the team and evaluate event requests against available staffing, equipment, technical capabilities, and established service standards. Keep the Assistant Director informed of significant event needs, staffing concerns, resource constraints, service issues, and other matters requiring escalation or approval.
• Student Staff Leadership, Scheduling, and Development
  • Assist in the supervision, scheduling, training, and development of student Event Technology Services employees. Provide day‑to‑day direction regarding event assignments, technical expectations, equipment use, customer service, and operating procedures.
  • Develop student employees’ technical, professional, and leadership skills through training, mentoring, and hands‑on event production experience.
• Equipment Management and Technical Readiness
  • Maintain the readiness, reliability, and organization of Event Technology Services equipment and systems through preventative maintenance, testing, troubleshooting, basic repairs, and inventory management.
  • Assess equipment needs based on usage, event demand, technology lifecycle, and client needs, and identify equipment requiring repair, replacement, or additional investment. Help ensure that equipment and technical resources are appropriately maintained and available to support scheduled events.
• Service Development, Planning, and Campus Partnerships
  • Partner with the Assistant Director to develop and improve Event Technology Services policies, procedures, workflows, technical standards, and service offerings.
  • Research emerging event technologies, maintain operational metrics, and develop recommendations that improve service effectiveness, efficiency, and sustainability.
  • Build strong working relationships with Queens campus partners, including Gambrell Center staff, to coordinate event support and identify service needs, while contributing to consistent Event Technology Services practices across university locations.
• Inclusive Community Building
  • Community is foundational to Elon and a shared responsibility within our residential campus. All who work at Elon should demonstrate an understanding of and engagement with Elon’s foundational commitment to relationships, mentoring and collaboration in a close‑knit residential community. We embrace the shared responsibility to foster inclusive excellence within a strong residential community. Accordingly, employees are expected to join together and build connections in activities that foster an active and engaged campus environment and engage in professional development to support the shared responsibility of enriching diversity, equity, and inclusion through meaningful relationships and mentoring at Elon. Employees are encouraged to, for example, attend or participate in campus activities such as College Coffee, Numen Lumen, campus cultural events, athletic events, continuing education, professional development opportunities and trainings, employee resource groups and other university-sponsored activities to demonstrate an active commitment to the Elon community.