Event Technology Operations Lead

The Fountain Group; San Francisco (CA); On-site; USD 83,000 - 91,000; Full time

Job summary

The Fountain Group is seeking an Events Technology Operations Lead in San Francisco, onsite 2 days per week. You will own the day-to-day operations for the Self-Service Events program on the Splash platform, supporting 3,800+ events annually and ensuring compliant, high-quality events at scale.

Responsibilities include managing end-to-end platform support, access requests, and branding/compliance for pages and emails, coordinating with legal, and driving readiness for major events.

Qualifications

• 3+ years of experience managing the operational aspects of event technology platforms.
• Proven ability to manage SLAs and high-volume queues.
• Strong communication and stakeholder management skills.
• Experience with cross-functional coordination during large events.

Responsibilities

• Own end-to-end support for front-end platform usage issues and self-service event processes, managing SLAs and escalation paths.
• Manage operational process around platform access requests, including email credit policy, CC/BCC invites, domain exclusions, and notification setup.
• Enforce brand, legal, and compliance standards for event pages, emails, and forms; escalate complex issues.
• Coordinate rollout of landing page and email template changes with the technical team.
• Own day-to-day quality oversight of the template library for usability and localization.
• Manage localized registration forms across locales in partnership with legal/compliance.
• Act as day-to-day contact for marketers/event owners on platform usage and risk.
• Develop and improve the knowledge base and training materials; enable scalable operations.
• Lead readiness for large global events (Summits/Innovation Days) end-to-end.

Skills

Event operations

Stakeholder management

SLA management

Cross-functional coordination

Technical liaison

Tools

Splash

Cvent

Bizzabo

Job description

This role requires 2 days per week onsite in San Francisco 94105

Pay: $60-66/hour.

Duration: 3 months with extension based on performance

Typical day

• Triaging/resolving event platform usage and support tickets; managing access/credit and compliance requests for event pages, emails, and registration forms; acting as point of contact for marketers/event owners; maintaining training materials and the knowledge base; shifting to cross-functional coordination and issue triage during Summits/Innovation Days readiness cycles

About the Role

The Events Technology Operations Lead owns the day-to-day operational success of the client's Self-Service Events program on the Splash platform, operating within the strategic direction set by program leadership. Supporting a portfolio of 3,800+ events per year, this role runs the processes, support model, and stakeholder relationships that let marketers and event owners run compliant, high-quality events at scale. You'll operate at the intersection of platform usage, compliance, and stakeholder enablement, managing operational process and stakeholder communication, overseeing day-to-day platform support, and driving event readiness execution across Summits and Innovation Days.

Your Impact

Operational Process & Platform Support

• Own the end-to-end support operation for front-end platform usage issues, associated policies, and self-service event processes, managing SLAs and escalation paths day to day
• Manage the operational process around platform access requests, including email credit policy, CC/BCC invite requests, domain exclusions, and notification setup requests, routing technical configuration to the appropriate team
• Manage and enforce brand, legal, and compliance standards for event pages, email design, and registration forms, serving as the escalation point for complex design and compliance issues
• Coordinate the rollout of event landing page and email template changes in response to marketer requests and global rebranding initiatives, partnering with the technical team that builds and configures them
• Own the day-to-day quality oversight of the template library from a usability, localization, and compliance standpoint, flagging issues for technical remediation
• Manage the operational process for localized registration forms across global locales, partnering directly with legal and compliance teams to keep pace with regulatory changes

Stakeholder Management & Enablement

• Act as the day-to-day point of contact for marketer and event owner stakeholders on platform usage, policy, and operational risk, representing Events Technology in cross-functional working sessions
• Own the day-to-day content and quality of the AI Channel Expert's knowledge base, identifying gaps that drive escalations and partnering with technical teams on automation opportunities
• Run and continuously improve the Global Splash Events Program training site, ACT certification curriculum, and process documentation as a scalable enablement system
• Guide and provide direction to other team members supporting program operations

Event Readiness Execution

• Run readiness execution for large global events (Summits, Innovation Days) end to end, assessing needs, coordinating stakeholder communication, and managing the project plan
• Coordinate cross-functional logistics and timelines to ensure platform readiness ahead of major global events
• Serve as the operational lead on event-day issue triage and resolution for Summits and Innovation Days

Required Qualifications

• Proven experience managing the operational side of event technology platforms (Splash, Cvent, Bizzabo, or similar) at scale, with a track record of owning process and stakeholder management, not just executing individual requests, is required.
• 3+ years of experience relevant to this role is required.
• Exceptional communication and stakeholder management skills, with the ability to manage expectations and translate platform capabilities and constraints for non-technical marketers is necessary.
• Experience running support models and SLAs for high-volume queues, prioritizing time-sensitive requests under pressure is strongly preferred.

Preferred Qualifications

• Strong understanding of email and landing page design principles, localization needs, and brand/legal compliance requirements, with the ability to assess quality and compliance without owning the technical build
• Strong data fluency, able to build reporting frameworks that support business reviews and stakeholder communications
• Track record of building and maintaining scalable training programs, certification curricula, and knowledge systems adopted broadly across an organization

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