Event Support Crew Member I

City of Norfolk; Norfolk (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

The City of Norfolk is seeking an Event Support Crew Member I for Nauticus and waterfront venues in Norfolk, VA. You will maintain cleanliness across Maritime Center, Battleship Wisconsin, Sailing Center, and Cruise Terminal, and assist with event setups and guest flow.

Responsibilities include housekeeping tasks, setting up rooms, supporting cruise and port operations, and delivering equipment. No minimum experience is required, but a TWIC credential is preferred and physical stamina is

Qualifications

• Experience in housekeeping or event support preferred.
• Excellent customer service and guest interaction.
• Ability to stand, lift, and perform physical tasks.
• TWIC credential preferred.

Responsibilities

• Perform general housekeeping duties (dust, mop, vacuum, sanitize restrooms).
• Set up rooms and meeting spaces for events.
• Assist with crowd flow and event operations during cruise and port days.
• Deliver, assemble, and remove event equipment.
• Maintain a clean, safe, and welcoming environment.
• Other duties as assigned.

Skills

Customer service

Stamina

Education

TWIC credential

Job description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications.

Nauticus is a maritime discovery center located along the waterfront of downtown Norfolk offering a unique form of experiential learning for all ages. Through interactive exhibits and STEM to STERN programming, Nauticus uses the museum, Battleship Wisconsin, sailing center, and Schooner Virginia to tell the story of the maritime environment, industry, and the military.

The Event Support Crew Member I will maintain a high standard of cleanliness for the Maritime Center, Battleship, Sailing Center, and the Cruise Terminal. Work closely with other teams in a highly dynamic environment supporting daytime operations, events, Cruise and Port of Calls.

Essential functions include but are not limited to:

Housekeeping:

• Perform general, routine housekeeping duties to include:
  • Dust, mop, vacuum.
  • Sanitize restrooms.
  • Clean and maintain glass windows, glass doors, and other surfaces.
• Maintain and re-supply restrooms.
• Empty trash receptacles, dispose of trash into dumpsters, breakdown boxes for proper disposal.
• Perform routine housekeeping duties in office spaces (e.g., dust, vacuum, trash, kitchen, refrigerator, etc.).
• Completes daily assigned tasks (as requested) to ensure all areas remain safe, orderly, and welcoming.
• Assists with inspection, minor repairs, and general maintenance of housekeeping tools, equipment, and operational assets.
• Other duties as assigned.

Events/Cruise/Port of calls:

• Set-up rooms and meeting spaces (e.g., moving furniture, transport boxes in and outside of the facility, setting tables and chairs, etc.)
• Support increased activity during cruise and port of call days by preparing terminal spaces, assisting with crowd flow equipment and responding promptly to housekeeping or facility needs as they arise.
• Performs delivery, assembly, and removal of equipment such as tables, chairs, stanchions, and signage to ensure smooth events and cruise passenger flow and operational readiness.
• Participate in daily Cruise operations as needed.
• Other duties as assigned.

Overall:

• Engage with guests throughout the facilities with a positive and approachable demeanor.
• Demonstrate excellent customer service when interacting with passengers, crew members, coworkers, port officials, and the public.
• Contribute to a positive and efficient operational environment through clear communication and teamwork.
• Must be able to stand for extended periods, lift items from ground to above shoulder level, climb, bend, stoop, sit, push, pull, and perform tasks requiring manual dexterity.
• Other duties as assigned.

Work requires the ability to read and understand written instructions, to understand simple processes and the routine operation of machines. Level of knowledge equivalent to less than high school or equivalency.

No experience required.

The preferred candidate will possess:

• One year of experience in housekeeping and event support.
• Transportation Worker Identification Credential (TWIC).

Work Location: One Waterside Drive, Norfolk, VA 23510

Work Hours: Wednesday through Sunday, and some holidays.