Event Supervisor - Boston, MA

LAZ Parking; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Great Base Pay

Growth Opportunities

Paid training

Free company uniform

Health Coaching

Employee Assistance Program

401(k) with Employer Match

Medical, dental, vision - 3 plan options

Job summary

LAZ Parking seeks a Supervisor for Events in Boston, MA. The successful candidate will oversee operations when location management is absent, focusing on maximizing revenue and customer satisfaction.

The role requires experience in supervision and strong customer service skills. Responsibilities include attending daily meetings, ensuring staff adherence to policies, and managing client communications. Great pay, growth opportunities, and benefits are included.

Ideal candidates will possess excellent communication skills and be proactive in supporting their team.

Qualifications

• Supervisory experience is preferred.
• Event Staff Experience is a plus.
• Strong customer service experience.

Responsibilities

• Oversee operations in the absence of location management.
• Ensure customer service and client concerns are handled.
• Assist with the management and development of the team.

Skills

Supervisory skills

Customer service

Communication

Team building

Driving skills

Education

High school diploma or GED

Job description

What's in it for you?

• Great Base Pay
• Growth Opportunities
• Paid training
• Free company uniform

The following programs are available to help support you as a LAZ employee, free of charge.

• Health Coaching & Resources: One‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP): you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Benefits

• 401(k) with Employer Match
• Medical, dental, vision - 3 plan options!

The Spirit of the Position

The Supervisor for Events will oversee operations in the absence of location management while ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our client.

Principal Job Duties

• Attend daily stand‑up meetings and resume meetings scheduled by client.
• Ensure LAZ internal stand‑up meetings (Pre‑Shifts or "Huddles") are held each shift.
• Ensures staff adheres to rules of conduct, policies and procedures.
• Embrace, resolve, and see through to resolution any customer service or client concerns.
• Communicates any challenges to Location Management to address.
• Additional duties as assigned.

People

• Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
• Identify high potential employees to support the organization's continued growth, both within your region and outside.
• Any and all safety concerns are reported to the Managers for review and suggestions on how to improve safety.
• Supervises, mentors, and trains staff on day‑to‑day activities in the absence of management.

Product

• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and completeother projects, programs, and initiatives that may arise from assignedhotel(s).

Profit

• Responsible for claims and safety related training and prevention initiatives.
• Responsible for overall financial success during its shift.

Education

• High school diploma or GED required.

Experience

• Supervisory experience is preferred.
• Event Staff Experience is a plus.
• Strong customer service experience.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.
• Ability to drive a standard transmission.
• Ability to produce and maintain an acceptable driving record and unrestricted driver's license.

Physical Demands

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability to bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt; non-tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.