Event Staff Member | Part-Time | Liacouras Center (Temple University)

Oak View Group; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

401(k) savings plan

401(k) matching

Job summary

Oak View Group (OVG) is seeking an Event Staff Member for The Liacouras Center in Philadelphia. You will assist the Events Department with guest services, ticket taking, and act as a liaison between event manager and guests for each event.

This part-time role pays an hourly rate of $14.00. Responsibilities include providing excellent customer service, assisting guests with entry/exit, scanning tickets, guiding guests, enforcing policies, and helping with ADA seating.

Qualifications

• Experience in a hospitality or entertainment environment is preferred.
• Must love working with and helping people.
• Ability to stand for extended periods of time.
• Must be able to maintain a positive attitude while handling difficult situations.
• Must be able to work evenings, weekends, and holidays.

Responsibilities

• Provide excellent customer service.
• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
• Assist guests with entry and exit into the complex.
• Scan tickets and greet guests.
• Assist fans in locating seats and access around the complex and provide answers for any questions when asked.
• Being alert and proactive to potential hazards and reporting incidents when they occur.
• Monitor your assigned area for issues and opportunities to make an unforgettable experience.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA-accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Be knowledgeable about the complex emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
• Perform other duties or tasks as assigned.

Skills

Guest service

Customer service

Hospitality experience

Positive attitude

Stamina / standing long hours

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

Event Staff Members

assist the Events Department with executing and overseeing guest services and ticket taking and act as a liaison between the event manager/coordinator and the guests for each event.

This role will pay an hourly rate of $14.00.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until November 20, 2026.

About The Venue

The Liacouras Center is a 10,000-seat multi-purpose venue located on the campus of Temple University in Philadelphia, PA. The venue is a full-service sports and entertainment arena featuring Temple University Men's and Women's Basketball, along with a variety of concerts, family shows, meetings, banquets, and more! The largest indoor public assembly venue north of City Hall in Philadelphia at 340,000 sq. ft., formerly known as the Apollo of Temple, The Liacouras Center was renamed and dedicated to former Temple University President Peter J. Liacouras on February 13, 2000.

Responsibilities

• Provide excellent customer service.
• Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, and reporting any issues to a supervisor.
• Assist guests with entry and exit into the complex.
• Scan tickets and greet guests.
• Assist fans in locating seats and access around the complex and provide answers for any questions when asked.
• Being alert and proactive to potential hazards and reporting incidents when they occur.
• Monitor your assigned area for issues and opportunities to make an unforgettable experience.
• Respond to all guest concerns/complaints promptly and in a professional manner.
• Assist guests in ADA-accessible seating sections.
• Enforce all building policies and procedures to ensure a safe environment for all guests.
• Manage the foot traffic flow of large crowds.
• Be knowledgeable about the complex emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
• Perform other duties or tasks as assigned.

Qualifications

• Experience in a hospitality or entertainment environment is preferred.
• Must love working with and helping people.
• Ability to stand for extended periods of time.
• Must be able to maintain a positive attitude while handling difficult situations.
• Must be able to work evenings, weekends, and holidays.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.