Event Staff - Chase Center

Reimagined Parking; San Francisco (CA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Reimagined Parking seeks Event Staff to direct traffic and perform cashier duties at Chase Center in San Francisco. You will assist customers with payments, handle challenging interactions, and ensure smooth entry/exit for event parking.

Responsibilities include processing fees, documenting passes, and preparing shift reports. You will also help with logbook entries, deposits, safety checks, and keeping the site clean as part of a team dedicated to excellent service.

Qualifikationen

• Strong command of English; friendly, even-tempered, cooperative, able to work independently.
• Basic knowledge of parking equipment: Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines.
• Basic knowledge of desk/handheld POS parking equipment.
• High School Diploma or GED required.
• Basic Technical Education.
• Customer Service Experience required.
• Parking related Experience.

Aufgaben

• Assist customers with payment inquiries and parking in/out process.
• Handle irate customers and resolve issues within site policies.
• Prepare shift reports and sort tickets.
• Process tickets and collect parking fees; log passes.
• Manage shift bank deposits and revenue control.
• Identify equipment deficiencies and safety concerns with supervisor.
• Maintain cleanliness and ensure safe, obstacle-free site.
• Interacts face to face with customers during shifts.
• Log issues/events in log book and escalate as needed.
• Follow uniform policy and present a neat appearance.
• Track stocks and supplies; coordinate with supervisor.

Kenntnisse

English proficiency

Customer service

Communication

Teamwork

Ausbildung

High School Diploma or GED

Basic Technical Education

Jobbeschreibung

Position: Event Staff (Directing Traffic/Cashier Duties)
Location: Chase Center (1 Warriors Wy, San Francisco, CA 94158)
Pay: $30.62/hour
Schedule: Shifts will vary and may include weekendsAs Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

Position: Event Staff (Directing Traffic/Cashier Duties)
Location: Chase Center (1 Warriors Wy, San Francisco, CA 94158)
Pay: $30.62/hour
Schedule: Shifts will vary and may include weekendsAs Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

Key Responsibilities

• Assisting customers who are unsure of how to pay for their parking
• Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
• Assist customers with the overall in/out process of parking
• Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
• Prepare shift reports and ticket sorting
• Prepare shift bank deposit
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor
• Litter pick up and now shoveling/salting (as required)
• Other duties assigned
• Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
• Responsible for the collection of cash and front line revenues
• Control all lot revenues and record keeping as it relates to work performed
• Interacts face to face with our customers
• Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
• Control all tools and equipment required to perform his/her duties
• Must be organized
• Make suggestions and recommendations relating to the way various jobs are performed
• Consults with his/her supervisor or manager regarding items of relevance to the parking operation
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
• Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
• In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
• Act as a front line employee which is considered an extremely important function of this position
• Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
• Responsible for prioritization of various jobs with his/her supervisors/manager
• Responsible for tracking levels of stocks as well as supplies

Skills, Knowledge and Expertise

• Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
• Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
• Basic knowledge of both desk/handheld POS parking equipment used at the site
• High School Diploma or GED required
• Basic Technical Education
• Customer Service Experience required
• Parking related Experience