Event Staff - Chase Center

Reimagined Parking; San Francisco (CA); Sur place; USD 41 000 - 44 000; Temps partiel

Résumé du poste

Reimagined Parking Inc. at Chase Center in San Francisco, CA is seeking Event Staff to direct traffic and perform cashier duties during events.

As an Event Staff member, you will assist guests with payments, handle customer inquiries, document passes and logs, prepare shift reports, and help keep the site clean and secure while providing excellent service.

Qualifications

• Strong command of the English language.
• Customer service experience required.
• Basic knowledge of parking equipment used at the site.
• High School Diploma or GED required.

Responsabilités

• Assisting customers who are unsure of how to pay for their parking.
• Dealing with irate customers and solving issues within site policy.
• Assist customers with the overall in/out process of parking.
• Process tickets and collect parking fees; log passes and tickets.
• Prepare shift reports and ticket sorting.
• Prepare shift bank deposits.
• Identify and report parking equipment deficiencies and safety concerns.

Connaissances

English language

Customer service

Parking operations

Communication

Formation

High School Diploma or GED

Basic Technical Education

Outils

Pay stations

Ticket dispensers

Exit readers

Gate machines

Description du poste

Event Staff - Chase Center

Application Deadline: 21 October 2026

Department: Operations - Field(OPS001)

Employment Type: Part Time

Location: I27-148_1 WARRIORS WAY

Reporting To: Operations Manager

Compensation: $30.62 / hour

Description

Position: Event Staff (Directing Traffic/Cashier Duties)

Location: Chase Center (1 Warriors Wy, San Francisco, CA 94158)

Pay: $30.62/hour

Schedule: Shifts will vary and may include weekends

As Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits.

Key Responsibilities

• Assisting customers who are unsure of how to pay for their parking
• Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority)
• Assist customers with the overall in/out process of parking
• Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets)
• Prepare shift reports and ticket sorting
• Prepare shift bank deposit
• Identify and report parking equipment deficiencies and safety concerns to direct supervisor
• Litter pick up and now shoveling/salting (as required)
• Other duties assigned
• Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift
• Responsible for the collection of cash and front line revenues
• Control all lot revenues and record keeping as it relates to work performed
• Interacts face to face with our customers
• Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site
• Control of all tools and equipment required to perform his/her duties
• Must be organized
• Make suggestions and recommendations relating to the way various jobs are performed
• Consults with his/her supervisor or manager regarding items of relevance to the parking operation
• Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced
• Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor
• In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager
• Act as a front line employee which is considered an extremely important function of this position
• Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company
• Responsible for prioritization of various jobs with his/her supervisors/manager
• Responsible for tracking levels of stocks as well as supplies

Skills, Knowledge and Expertise

• Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively
• Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines
• Basic knowledge of both desk/handheld POS parking equipment used at the site
• High School Diploma or GED required
• Basic Technical Education
• Customer Service Experience required
• Parking related Experience