Event Specialist - Willows

betenbough; Lubbock (TX); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Employee Benefit Package

Employer-Paid Life, AD&D, LTD

Enrolled into ESOP

Paid Time Off Policy

Company-Issued Cell Phone

Company Training Opportunities

Company-Sponsored Vision Trips

Job summary

The Willows is seeking an enthusiastic events coordinator to guide clients from inquiry to event day, converting leads and delivering exceptional hospitality. You will manage tours, contracts, payments, and vendor coordination while ensuring clear communication with clients and the operations team.

On-site support and seamless transitions to banquet operations are essential, with a focus on social media promotion and community engagement to grow bookings. 40 hours/week, Tue–Sat, in-building role.

Qualifications

• Customer service experience required.
• Event experience preferred.

Responsibilities

• Generate and convert leads by providing exceptional client service, conducting venue tours, responding to inquiries, and achieving booking goals.
• Prepare contracts, process payments, maintain accurate CRM records, and communicate event details to the operations team.
• Guide clients through the planning process by conducting planning meetings, managing event details, coordinating with vendors, and serving as the primary venue contact for the client.
• Support a seamless event experience by welcoming clients and vendors, providing clear communication, overseeing key event milestones, and facilitating a smooth transition to the banquet operations team.
• Promote The Willows through social media management, community engagement, networking events, and relationship-building with industry partners.

Skills

Customer Service Experience

Event Experience

Job description

Role Overview

Serve as the primary client connection for The Willows, guiding guests from inquiry to event day while building relationships, driving event sales, and delivering an exceptional experience through outstanding hospitality and seamless communication.

Core Functions

• Generate and convert leads by providing exceptional client service, conducting venue tours, responding to inquiries, and achieving booking goals.
• Prepare contracts, process payments, maintain accurate CRM records, and communicate event details to the operations team.
• Guide clients through the planning process by conducting planning meetings, managing event details, coordinating with vendors, and serving as the primary venue contact for the client.
• Support a seamless event experience by welcoming clients and vendors, providing clear communication, overseeing key event milestones, and facilitating a smooth transition to the banquet operations team.
• Promote The Willows through social media management, community engagement, networking events, and relationship-building with industry partners.

Required Skills & Qualifications

• Customer Service Experience

Preferred Skills & Qualifications

• Event Experience

Work Environment & Physical Requirements

• Work in indoor and outdoor environments.
• Vision for near, mid-range and far, as well as hearing for low, medium and high pitch.
• Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
• Frequent walking on uneven surfaces (dirt, concrete, rock, etc.).
• Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, overhead construction, and various construction materials.
• Must be able to perform all job expectations safely with or without reasonable accommodations.
• Ability to lift 5-20 pounds without assistance.
• Must have a current and valid driver’s license and must be able to be insured by company fleet insurance.
• Ability to operate a company vehicle safely.

Hours & Schedule

• Average 40 hours per week (9am – 6pm, Tuesday - Saturday)

Benefits

• Comprehensive Employee Benefit Package
• Employer-Paid Life, AD&D, LTD Insurance
• Enrolled into ESOP (Retirement Benefits)
• Paid Time Off Policy
• Company-Issued Cell Phone
• Company Training Opportunities
• Company-Sponsored Vision Trips